Web hyperlinks lost after downloading a PDF from Adobe cloud

[David CM - Portakabin]

I have some text hyperlinks embedded in InDesign documents uploaded to Adobe cloud. These function correctly when viewed on screen in Adobe cloud. However, if you download a PDF of the same document, and open in Acrobat, the hyperlinks no longer work? Email links do seem to be fine? Anyone having the same issue?

[BobLevine]

If you're referring to the PDF that is created and uploaded to Publish Online, that is a static PDF. For best results on this, upload a PDF separately and include a link to download it in the Publish Online document.

[David CM - Portakabin]

Sorry, yes Bob, to be clear, I am using the 'publish online' feature in InDesign. So you are saying don't use that feature – rather, export an interactive PDF from InDesign and upload that to Adobe Cloud?  

[BobLevine]

It doesn't matter where you upload it to as long as you can provide a link for downloading.

[David CM - Portakabin]

Ok, thanks for your help Bob. It would be super helpful if the publish online PDF download retained all the original InDesign links. I suspect like me, most people assume they work when they don't.

[BobLevine]

Well, we all know what happens when you assume! 🙂