White Icons for Indesign Files

[AndrewKelley]

For the last few months, my InDesign file icons are white squares.  I hoped that the new version, which I installed today, might fix this annoying issue. But no dice. I've tried some of the suggestions (resetting default program for .indd files, resetting my icon cache, etc.) No luck. I am running Windows 11. 

Suggestions to fix this issue?

Thanks.

[Anubhav M]

Hello @AndrewKelley,

Could you try changing the default app for the .INDD file type (Windows / macOS) to InDesign and checking if it helps? Also, try using Adobe Bridge to manage your files (https://adobe.ly/4jUhuK0) and share your observations.

Looking forward to hearing from you.

Anubhav

[AndrewKelley]

Hi Anubhav,

Changing the default did not help. The icons show up correctly in Bridge (the icon is a preview of the first page of the file). 

Andrew

[leo.r]

Some other similar threads:

https://community.adobe.com/t5/indesign-discussions/icon-for-idesign-files-that-appears-white/m-p/15...

https://community.adobe.com/t5/indesign-discussions/indesign-file-icon-shows-blank-white-no-thumbnai...

https://community.adobe.com/t5/indesign-discussions/indesign-file-icons-are-generic-white-box/m-p/10...

https://community.adobe.com/t5/indesign-discussions/indesign-icon-are-white-in-windows-10/m-p/104130...

https://community.adobe.com/t5/indesign-discussions/indesign-and-premier-file-icons-appear-white/m-p...

[AndrewKelley]

Thanks. I saw those threads, but did not find a solution that worked on my system.

[Anubhav M]

Hello @AndrewKelley,

Thanks for confirming. Could you try creating another administrator account (Windows / macOS) and checking if the problem persists there as well?

Looking forward to hearing from you.

Anubhav

[AndrewKelley]

Hi @Anubhav M,

I tried that, but the problem persisted in that account (and in my original account).

Andrew 

[Anubhav M]

Hello @AndrewKelley,

Thanks for confirming. Could you try the following steps and check if they help:

Open File Explorer: Press Windows + E to open File Explorer.

Go to AppData: In the File Explorer address bar, type %localappdata% and hit Enter.

Find Icon Cache: Navigate to the following directory: Microsoft\Windows\Explorer. Look for the files named iconcache_*.db.

Delete the Cache: Select all the iconcache_* files and delete them.

Reboot Your Computer: After the cache has been removed, restart your computer. Windows will automatically rebuild the icon cache upon restart, which may resolve the issue.

Looking forward to hearing from you.

Anubhav

[AndrewKelley]

Hi @Anubhav M,

I deleted the icon cache files and rebooted per your instructions, but it had no effect. 

Thanks,

Andrew

[Anubhav M]

Hello @AndrewKelley,

I have sent you a DM. Kindly check.

Anubhav