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White Lines on Preview Mode

New Here ,
Apr 10, 2018 Apr 10, 2018

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I know an attempt to address this issue has been discussed in previous threads dating back a few years, but those solutions are not working for me and I'm not sure if they're directed at the new Cloud version of Adobe.

When in preview mode, there are a lot of white lines through my files. They shift around when I scroll, zoom in, out, etc. When I toggle from Overprint Preview to no Overprint Preview, they disappear until I scroll, zoom out, etc. The same happens when I hide or show the ruler.

I use the Cloud version of InDesign and this started happening about 2 months ago. Obviously this must not be a global issue because I'd be seeing much more about this. Is this specific to me? My computer? Or the product in general? I appreciate any help this forum can provide.

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correct answers 1 Correct answer

Community Expert , Apr 10, 2018 Apr 10, 2018

It sounds like you might be referring to a well known bug with GPU Performance. Try turning it off in InDesign preferences.

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Community Expert ,
Apr 10, 2018 Apr 10, 2018

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It sounds like you might be referring to a well known bug with GPU Performance. Try turning it off in InDesign preferences.

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New Here ,
Apr 10, 2018 Apr 10, 2018

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Thanks for this suggestion. I gave this a try but it didn't seem to do the trick.

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Community Expert ,
Apr 10, 2018 Apr 10, 2018

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I really don't know what issue you're referring to. If Bill's guess is not it, please post screenshots.

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Community Expert ,
Apr 10, 2018 Apr 10, 2018

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please post a snap shot of the problem!

Ch

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New Here ,
Apr 10, 2018 Apr 10, 2018

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Here is a screen shot. You can see there are white lines (although the one at the very top of the image is black).

2018-04-10_2011.png

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New Here ,
Apr 10, 2018 Apr 10, 2018

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This is another screen shot that shows the issue a little better:

2018-04-10_2058.png

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Community Expert ,
Apr 10, 2018 Apr 10, 2018

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Did you test it on other files it could be a screen issue and not InDesign. Try to open other files also in other application.

Chana

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Community Expert ,
Apr 10, 2018 Apr 10, 2018

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What version of InDesign? What operating system?

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New Here ,
Apr 12, 2018 Apr 12, 2018

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I'm using Creative Cloud on a mac. It's just on inDesign, not other applications.

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New Here ,
May 08, 2018 May 08, 2018

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I'm following-up on this thread as this issue seems to be getting worse. I'm noticing it in Adobe Illustrator and Indesign - the Cloud version. I'm not sure what to do at this point. Here's another screen shot of a file. The white text should be white - the blue lines should not be on it and they change position if I toggle between preview and overprint preview. Sometimes the file has white lines through it, and sometimes there are gray boxes depending on the mode I'm in. Any help would be greatly appreciated!

graphic-example.png

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Community Expert ,
May 08, 2018 May 08, 2018

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Bill gave the best answer way back when in post 1.

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Explorer ,
Jul 30, 2019 Jul 30, 2019

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I have the same issue. Toggling rulers on seems to solve it.

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Community Expert ,
Jul 30, 2019 Jul 30, 2019

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herb4  schreef

I have the same issue. Toggling rulers on seems to solve it.

What that does is simply redrawing the screen, you can also zoom in, out etc to forcec a screen redraw. The problem  here is the GPU rendering that is bad in InDesign, stll.

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Explorer ,
May 24, 2024 May 24, 2024

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LATEST

it is still there, and I still couldn't find what is related to... also I have no GPU settings in Preferences

sometimes it shows on, sometimes not... the line is still on the same place no matter what page zoom is used

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