Win10, Adobe InDesign 19.3 Debug crashes at startup

[asaxena]

Hi,

While running Adobe InDesign Debug 19.4 on Windows 10, InDesign is crashing with the following alerts

I have tried steps to resolve InDesign crash issues at https://helpx.adobe.com/in/indesign/kb/crash-on-launch.html?linkId=100000252567181 and https://community.adobe.com/t5/indesign-discussions/advanced-troubleshooting-for-launch-issues/m-p/1... but no luck.

The release version of InDesign simply crashes at startup.

Please suggest how to recover from this error.

[asaxena]

It certainly looks like some run time dlls are missing. Aren't those something that the Create Cloud Desktop should be installing anyways during it's installation?

[Anubhav M]

Hello @asaxena,

Sorry to hear about your experience. Would you mind trying the following steps to reinstall the Microsoft Visual C++ Redistributable and checking if it helps:

- Close all Adobe apps

- Uninstall all currently installed Microsoft Visual C Redistributable packages

- Install the latest Microsoft Visual C Redistributable package from here: (https://adobe.ly/3RNMCzB)

- Relaunch InDesign

Looking forward to hearing from you.

Thanks,

Anubhav