(Windows and Mac) Grey Lines and Discoloration Appear on Imported JPEGs in InDesign

[Alice373165806dlw]

Hello. When I place jpegs into frames grey lines appear over half the box. I have the highest quality view setting on. Has anyone experienced this before? 

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[Alice373165806dlw]

after exporting it still has the lines

[Peter Spier]

Can you share that page? It looks like there might be some other object on a layer above that has a blending mode, perhaps, that makes it invisible without the background.

[Alice373165806dlw]

Hi, Please see image of the page. There shouldnt be anything on top. When I move the frame across the page its still got the lines

[Robert at ID-Tasker]

@Alice373165806dlw

Either corrupted JPEG file or your INDD file.

What if you place this JPEG into a new, blank INDD file? 

And what if you switch to "normal" - not highest quality? 

That's just some old building so highest level is unnecessary. 

[Peter Spier]

As @Robert at ID-Tasker  asks, waht happens in a new file?

[Alice373165806dlw]

In a new file it does the same. I have tried several different images and it does it with them all 

[Robert at ID-Tasker]

In a new file it does the same. I have tried several different images and it does it with them all 

By @Alice373165806dlw

Can you re-save them in Photoshop? 

[Alice373165806dlw]

So it seems to be doing the same in photoshop 

[Robert at ID-Tasker]

@Alice373165806dlw

Then it looks like your JPEG files are corrupted?

Can you zoom in in the app shown below? 

Can you share one of the affected JPEG files? 

[Peter Spier]

Screen shots are pretty interesting -- one bad in Photoshop and one apparently good on what?

Can you share the photo?

[Alice373165806dlw]

Its the windows photo app. I have attached the image

[Robert at ID-Tasker]

Its the windows photo app. I have attached the image

By @Alice373165806dlw

You need to upload it again 😞 

Sorry, it's working now. 

[Peter Spier]

Very Strange. I think this is corrupted scanner data, but I was able to repair the file by opening in Windows Photos, where it displayed correctly, and saving as .tif/

[Alice373165806dlw]

Will do that then. Thankyou!

[Robert at ID-Tasker]

Looks like something is wrong with the left half of the image - in the header?

In 8x8 squares:

[leo.r]

Yes, I can confirm a similar behavior on Mac:

When opening the original JPEG, there are lines in Photoshop and InDesign, but NOT when opening in Preview (or previewing in the Finder). Resaving as TIFF (or PNG) from Preview solves the problem.

[Robert at ID-Tasker]

@Alice373165806dlw

And which OS and InDesign versions?

Win 11 - might be a problem with latest KBxxxxxxx updates. 

InDesign 19.5.2 - downgrade to 19.5.1 

[Abhishek Rao]

Hi @Alice373165806dlw and everyone following this thread,

Thank you so much for reporting this and for all the additional details shared.

I reached out to the product team regarding this issue, and after reviewing the JPEG file shared here, they were able to reproduce the problem on their end. This behavior appears to be a long-standing issue, as the issue was observed even in earlier versions like InDesign 17.4.2. 

Workaround: As some of you have mentioned, opening the image in the Windows Photos app or Preview on Mac and then resaving it as a .TIF or .PNG resolves the issue. We'd recommend continuing with this workaround for now.

I’ll go ahead and log a formal bug report for the team to track this. If any of you have additional JPEG files showing similar behavior, please feel free to share them here or via direct message, as these would be helpful for further investigation.

Thanks again for bringing this up and for your patience as we work toward a resolution!

Abhishek

[dennae_8810]

[rob day]

Hi @dennae_8810 , Can you open the image in Photoshop and let us know what color profile is assigned (Edit>Assign Profile)?

[raldred65]

When I am importing sample images (JPGs pulled from the web) into image frames created in an InDesign document they are appearing with parrallel grey lines over the left half of the image, and the image itself is not showing in the correct colours. Any ideas what's happening here?

[raldred65]

The exact same thing happens if I open the file (saved on the Desktop) into Phtoshop.

[JacobG.O]

I have a set of photos I'm trying to use for a publication I am designing, but when I bring them into InDesign, they break and looking nothing like they should. I've attached a screenshot as reference. This has only ever occured with these photos, so I imagine the issue is them. Could someone help me maybe bring there proper color data back or will I need the client to provide a substitute photo.

 

[Dirk Becker]

Please have a look at the File Info / XMP metadata, e.g. from the Links panel fly-out menu, maybe there is a hint on what tool was used to achieve that "effect".

Leaving the task to repair to others.