(Windows and Mac) Grey Lines and Discoloration Appear on Imported JPEGs in InDesign

[Alice373165806dlw]

Hello. When I place jpegs into frames grey lines appear over half the box. I have the highest quality view setting on. Has anyone experienced this before? 

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[rob day]

Hi @JacobG.O , Also, if you have it on try turning off View > GPU Preview

[Willi Adelberger]

1. What file type are the images?
2. How did you import the images?
3. What color space (profile and mode) have the images?
4. Are the images linked or embedded?

[Robert at ID-Tasker]

@JacobG.O

There was a thread a few weeks ago with exactly the same problem - I think re-saving in Photoshop helped.

System preview was perfectly fine. 

[leo.r]

Yep these are the threads:

https://community.adobe.com/t5/indesign-discussions/importing-jpeg-has-grey-lines-across-half-of-the...

https://community.adobe.com/t5/indesign-discussions/photos-saved-from-facebook-corrupting-in-indesig...

It looks like more and more people are starting to have this issue...

[HARSHIKA_VERMA]

Hi All,

Thank you for sharing the threads. I am checking with the team to see if this is a known issue. Meanwhile, @JacobG.O, please share the information requested by our experts. Please also share the version of InDesign installed on your machine and the details of your operating system.

We will try our best to investigate the issue and help you.

Thanks,

Harshika

[Brad @ Roaring Mouse]

@JacobG.O Where did the photos come from? Can you share one  of them here?

[raldred65]

The exact same thing happens if I open the image (it's saved on the Desktop) into Photoshop.

[joe_F9]

I am trying to import this image in to InDesign and it is importing with these weird horizontal lines on only half of the image. The image is normal when opening it normally from the folder and shows no issues. It is a JPG and dosen't have any effects on it.

I have attached a screenshot of the issue as well as the original image for reference. 

[rob day]

HI @joe_F9 , If I use your attatchment’s download button I get this openng into Photoshop:

If you right-click to download, I get this (download has the same resolution 2048 x 1638 px)

[leo.r]

Recent threads on the same issue:

https://community.adobe.com/t5/indesign-discussions/images-not-displaying-correctly-after-opening-pa...

https://community.adobe.com/t5/indesign-discussions/importing-jpeg-has-grey-lines-across-half-of-the...

https://community.adobe.com/t5/indesign-discussions/photos-saved-from-facebook-corrupting-in-indesig...

[rob day]

Hi @leo.r , This doesn’t seem to be related to the InDesign GPU Preview problems—the lines are pixels in the Photoshop file not InDesign preview artifacts.

One thing to note for all the forum threads, if I download the posted named RGB files (click the download icon rather than right click the image and Saving Image As) I get files with an embedded RGB profile named uRGB. I’ve never seen that RGB profile and can’t find any info on it, but if I right click to open the image I get AdobeRGB and the full resolution as I’m showing in my last post.

[leo.r]

One thing to note for all the forum threads, if I download the posted named RGB files (click the download icon rather than right click the image and Saving Image As) I get files with an embedded RGB profile named uRGB. I’ve never seen that RGB profile and can’t find any info on it, but if I right click to open the image I get AdobeRGB and the full resolution as I’m showing in my last post.

By @rob day

Yeah, all I can understand from all these threads is that some images downloaded from the Internet sometimes appear with lines across half the image when viewed in some apps, while the same images appear normally in other apps. Maybe the uRGB profile you discovered is the key to this issue. As far as I understand, this strange issue only started happening relatively recently.

[Brad @ Roaring Mouse]

"The image is normal when opening it normally from the folder"

Normal where? In Photoshop?

Did you download this photo from facebook by any chance?

In one of the other incidents mentioned here, the images were downloaded from FB. Something in the image handling routines at FB's end is introducing some bad data. I had analyzed the JPEGs in that case and there was a flaw in every one of them in the header of the file (invalid pixel density) and a slight bit of unexpected code at the end of the files.

In fact, one program I used to look at the images, the files would open with "Invalid data included in file", so something was definitely up.

Anyway, simply resaving the files from another image program that isn't so picky about the header being correct, like Mac Preview, will rewrite the header and eliminate the issue.

[Donna Lund]

Jpg placed into InDesign has horizontal lines through left side of the photo. This has been happening more recently, is it because of the size of photos from phones now? How can I fix this issue?

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[rob day]

Hi @Donna Lund , Can you share the JPEG?

[Donna Lund]

I have been able to open it using Paint and then save it as a png and it looks fine in my InDesign document. Just seems like a lot of work to do and I'm not sure if it's the correct process.

[leo.r]

One of the recent threads on the subject:

https://community.adobe.com/t5/indesign-discussions/importing-jpeg-has-grey-lines-across-half-of-the...

[Abby_Milner3453]

Has anyone encountered this issue with images pulled into Indesign from photos saved off Facebook. Its just started recently and its happeneing with the majority of photos I save from Facebook. Any help would be greatly appreciated - it is adding a ton of time having to screenshot and then insert them and I never know if they are going to corrupt or not - some images are fine and others not. 

[leo.r]

Interesting. The exact same issue was reported just recently by another user. I'll need to look it up. As far as I remember, this issue affected certain JPEGs when viewing them in InDesign and Photoshop, but not in Preview (if you're on Mac). The solution was to resave such images as TIFF or PNG (if, again, I recall correctly).

[leo.r]

here it is:

https://community.adobe.com/t5/indesign-discussions/importing-jpeg-has-grey-lines-across-half-of-the...

[Abby_Milner3453]

Thank you so much Leo- it works when I convert them to PNG! Thank you so much

[Kelsey36011206fs9i]

The EXACT same thing has been happening to me and my coworker. It happens to about 2/3 of photos I save from Facebook. They preview fine but look like your example when I pull into indesign or photoshop. The only way I've been able to fix them is to open in preview and save as a new file. 

[BobLevine]

Could be that they're being saved as progressive. Not sure if that's the issue or not but worth checking.

[Abhishek Rao]

Hi everyone,

Thanks again to all of you for continuing to share your findings and examples around this JPEG import issue in InDesign. 

We're currently working with the product team to investigate this further and would like to gather a bit more information to assist in our analysis:

Are you seeing this behavior with any other image assets (besides the ones already shared)? If yes, please upload a few additional examples to this thread so we can compare and test them.

In the meantime, as mentioned earlier, a temporary workaround is to open the affected JPEGs in Windows Photos (or Preview on macOS) and re-save them as .TIF or .PNG. This should help eliminate the display issues in both Photoshop and InDesign.

We really appreciate your cooperation and will keep you posted as we learn more.

Abhishek