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Workspace resets to basic each time I open

Community Beginner ,
Sep 07, 2021 Sep 07, 2021

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Since updating to 2021 over a month ago, my workspace keeps resetting.  When I open a file, sometimes it opens with my default, chosen workspace.  Sometimes, however, it opens with no toolbars showing and I have to manually go to Window --> Workspace --> Default.  (Default is the name of the workspace I created with my workspace set as I want it.)  How do I set it so that my chosen workspace is the workspace that always opens?  It's so frustrating to have to open it up nearly every time I open a file because it's not defaulting to that workspace!

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Adobe Employee ,
Sep 07, 2021 Sep 07, 2021

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS & InDesign? Have you tried resetting preferences of the app? If not, please try doing that by following steps below:

For Windows 

  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

  

For MAC  

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

***Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.  

Let us know if that helps.

 

Regards,

Ashutosh

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Community Beginner ,
Sep 07, 2021 Sep 07, 2021

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Yes, I have tried that.  It still is not working consistently.

 

I am using Windows 10, with InDesign 2021, v16.0.

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Thank you for letting us know. Does updating your app to the latest version(v16.4) help?
If not, please try the steps suggested on this community post & see if they help. Thanks!

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Community Beginner ,
Oct 12, 2021 Oct 12, 2021

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I'm also having this problem (in the post here https://community.adobe.com/t5/indesign-discussions/indesign-16-4-breaks-workspace/m-p/12370495)

 

No fix that has been recommended has worked yet.  I've got a brand new laptop with a fresh copy of InDesign (version 16.4) and this keeps happening to me.  It's driving me bonkers 😞 

 

If I open InDesign first and THEN open a file, it will work for me.  But if InDesign is not opened first, and instead I directly open a file (prompting it to open InDesign and then open the file) the workspace won't properly load. I've tried everything and I just can't understand why this is happeneing? 

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Adobe Employee ,
Oct 13, 2021 Oct 13, 2021

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Hi there,

 

Sorry to hear about the trouble you are facing. I would request you to share a few more details like: 

  • Operating System
  • Does this happen with old documents only or all?
  • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • A small video demonstrating the issue could be really helpful.

 

Also, I would suggest you try the following steps:

  • Close all Adobe applications and manually reset preferences by renaming the folders from the following locations:
    Windows:
    C:\Users\<your username>\AppData\Roaming\Adobe
    C:\Users\<your username>\AppData\Local\Adobe
    MAC:
    ~/Library/Caches
    ~/Library/Preferences
    Rename Adobe InDesign and com.adobe.InDesign to Adobe InDesign.old and com.adobe.InDesign.old and
    launch InDesign from the Creative Cloud app
  • Rename the CEP folder to CEP.old from the following location:
    MAC: /Library/Application Support/Adobe
    Windows: C:\Program Files (x86)\Common Files\Adobe
  • If that doesn't help, rename the UXP folder to UXP.old in the following locations:
    MAC: /Library/Application Support/Adobe
    MAC: ~/Library/Application Support/Adobe
    Windows: C:\Program Files\Common Files\Adobe\
    Windows: C:\Program Files (x86)\Common Files\Adobe
  • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app.

 

We'll be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

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New Here ,
Nov 12, 2021 Nov 12, 2021

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This has just started since the most recent upgrade.

 

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Adobe Employee ,
Nov 17, 2021 Nov 17, 2021

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Hi there,

Sorry to hear about that. I would like to know if you have tried the steps suggested above? If it doesn't help, please share the details as asked by me. I'll be happy to help.

 

Regards,

Anshul Saini

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