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Zoom shortcuts stopped working after installing latest update

Community Beginner ,
May 14, 2019 May 14, 2019

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After installing the latest update (14.0.2) the keyboard shortcut "CMD" + "+" for instance, stopped working. Same goes for all other zoom shortcuts. I tried rebooting computer. Rebooting the application several times. I checked if it still works on my other applications (photoshop/illustrator) and it did.

What happens is, the "Object" menu in the applications menubar blinks, but nothing else... And the zoom works if you fold down one of the menus:) Bug?

Anyone else has this issue?

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correct answers 1 Correct answer

Adobe Employee , May 17, 2019 May 17, 2019
I checked with the team. They are aware of this issue, and are investigating. We hope for a fix soon, I will keep you updated. Thanks,Preran

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Adobe Community Professional ,
May 14, 2019 May 14, 2019

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Sounds like you're working on a Mac.

The zoom feature definitely works on Windows, but do check your version again as it seems you might be 5 versions behind at this point.

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Community Beginner ,
May 15, 2019 May 15, 2019

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Correction: I meant version 19 of course!

Yes, I'm working on a Mac.

I went back to 18.2 again and it worked. Updated again to 19. Stopped working. So there seems to be a bug in version 19 on Mac?

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Adobe Employee ,
May 16, 2019 May 16, 2019

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It looks like the team is investigating this issue. I will get back as soon as I have more info.

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Adobe Community Professional ,
May 16, 2019 May 16, 2019

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FYI Cmd + + works for me on my Mac XD19. Does Cmd + 0, 1, 2 and Cmd + mouse wheel work for you?

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Community Beginner ,
May 17, 2019 May 17, 2019

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No, none of the CMD zoom shortcuts work. I'm on macOS Mojave 10.14.4

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Adobe Community Professional ,
May 17, 2019 May 17, 2019

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OK I don't run XD on Mojave - I have a feeling Adobe CC apps don't run very well on Mojave in general - but I'll check this later!

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Adobe Community Professional ,
May 17, 2019 May 17, 2019

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This article doesn't list XD specifically but there are known issues with CC and Mojave.

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Adobe Employee ,
May 17, 2019 May 17, 2019

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I checked with the team. They are aware of this issue, and are investigating. We hope for a fix soon, I will keep you updated.


Thanks,

Preran

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New Here ,
Jul 25, 2019 Jul 25, 2019

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Just had the same issue. Any updates on a fix?

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Adobe Employee ,
Jul 26, 2019 Jul 26, 2019

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Hi there,

Sorry to hear you're having trouble using Adobe XD. Could you please confirm if you're on the latest version of XD(21.1.12.3)?

Thanks,

Harshika

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New Here ,
Jul 26, 2019 Jul 26, 2019

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It was actually ID and AI. Yes latest versions.

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Adobe Employee ,
Jul 29, 2019 Jul 29, 2019

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Just to be sure, your question is about slowness in the latest version of InDesign and Adobe Illustrator. Is that correct?

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New Here ,
Jul 29, 2019 Jul 29, 2019

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No. It was an issue with zoom shortcut not working in both AI and ID. Only happened once so far.

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Adobe Employee ,
Jul 29, 2019 Jul 29, 2019

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Moving this discussion to InDesign

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Community Beginner ,
Apr 15, 2021 Apr 15, 2021

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Still no fix after all these years? Pull your finger out Adobe!

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New Here ,
Oct 25, 2019 Oct 25, 2019

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I am having the same issue, could you please find a solution and send it by email to leros@leros.co.uk ASAP?

 

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Community Beginner ,
Mar 09, 2020 Mar 09, 2020

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i am getting this issue in all my adobe programs currently - Its intermitant too, it seems to have a mind of its own! 

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New Here ,
May 12, 2020 May 12, 2020

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Same here! I haven't done any updates to my Mac or programs and one day the CMD + to zoom in stopped working. To zoom out still works fine. I even checked my preferences and it shows the correct keyboard shortcut. I thought maybe I needed to update and noticed there was one available but even after updating it is continuing to do the same thing to me. I also did a computer reboot, uninstalled the programs and reintalled. Still no luck. I did notice that Shift CMD + works to zoom in, but what a pain after all these years of just using two keys! Did anyone solve the issue? 

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Community Beginner ,
May 20, 2020 May 20, 2020

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Same problem, zoom out is working perfect but CMD + + doing nothing.

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New Here ,
May 29, 2020 May 29, 2020

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Same issue that you are having. Except, I have also noticed that the entire file goes blurry when I try to use the shortcut and I have to save, close out, and reopen the file in order for it to not be blurry anymore... the shortcut working after the reopen is hit or miss. I've checked all of my settings, tried restarting XD, and made sure my Mac and XD/Adobe products were up-to-date but nothing seems to work. Has anyone found a solution to this yet?

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Guest
Mar 22, 2021 Mar 22, 2021

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AND it's almost 2 years later and the issue still is there...

having the same problem (but windows). Could you please finally get a solution for this? I thought the reason to pay these horrendous costs monthly is to always get the best version and to have issues fixed asap.

 

or is there at least a possibility to change these shortcuts manually for acrobat?

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Guest
Apr 15, 2021 Apr 15, 2021

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Oh I'm sorry. Just saw that this is related to InDesign. I'm having trouble with zooming in Acrobat. 

Excusez-moi!

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New Here ,
Jun 07, 2021 Jun 07, 2021

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I think I figured it out! 

 

Edit - Keyboard Shortcuts - View Menu - Zoom in - now remove the existing zoom-in shortcuts and add a new by hitting the classic Cmd (+) + keys!

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New Here ,
Sep 07, 2021 Sep 07, 2021

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LATEST

Thank you!!!! It has worked for me!

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