zoom shortcuts stopped working

New Here ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

My zoom keyboards are not working anymore.

I am working on Windows 10 and have the latest version installed.

TOPICS
Bug

Views

41

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

What zoom exactly?

FWIW: I'm holding the Alt key and working the mouse wheel to zoom in and out most of the times.

 

If you mean Ctrl and the + key or Ctrl and the - key; this should work as well.

At least it does for me with my German InDesign 2021 on Windows 10.

 

Perhaps trashing the InDesign cache could help:

 

[1] Quit InDesign.

[2] Navigate to folder Version 16.0 in:

[YOUR USER NAME] > AppData > Local > Adobe > InDesign

[3] Backup folder Version 16.0 or rename it.

[4] Restart InDesign

 

Regards,
Uwe Laubender

( ACP )

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

Indesign or all Adobe apps?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about the trouble you are facing. This generally happens due to third-party applications such as Chrome, antivirus interfering with the keyboard keys. In addition to @Laubender suggestion, you may try running the Indesign in Safe Mode to check if the zoom is working or not. In Safe Mode, your system starts to perform certain checks and prevent third-party software/ services from automatically loading or opening. Let us know how it goes.

 

We will be looking forward to your response.

 

Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines