1 user not seeing shared/collaborated library

[samanthaw6525845]

Hi! We have 4 users in our team. I've made a library (just swatches) for all of us to use and I sent invitation to other 3 users. 2 users got invitation straight away and could see library. 1 user however hasn't gotten the invite email, can't see the shared library. 

From my end it says the invitation has been sent to user. I've cancelled & resent invitation a few times, no difference. IT department have checked the users email + junk mail + spam filtering, and nothing is there either.

Any ideas???

[Steve Werner · Accepted solution]

Have them go to the Creative Cloud app (menu bar on a Mac or task bar in Windows). From the menu, have them log out from their Adobe ID, then log in again. Sometimes that's necessary for the library to be properly synced to a user.

[Ashutosh_Mishra · Accepted solution]

Hi Samantha,

Thanks for reaching out. Other users have received the email, it could be a user specific issue.

Instead of sending the invitation, try sharing the link(https://helpx.adobe.com/creative-cloud/help/share.html) and see if user is able to get the access or not.
Let us know how it goes.

Regards,

Ashutosh