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-6 Error on Indesign

New Here ,
Apr 08, 2020

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Hi, i need your help...

I cleaned my mac yesterday, i uninstalled the creative cloud and the Adobe application I had. After that i just reinstalled them and now, my Indesign show this error and my Illustrator does not open.

Can you help me please?

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-6 Error on Indesign

New Here ,
Apr 08, 2020

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Hi, i need your help...

I cleaned my mac yesterday, i uninstalled the creative cloud and the Adobe application I had. After that i just reinstalled them and now, my Indesign show this error and my Illustrator does not open.

Can you help me please?

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Apr 08, 2020 0
Adobe Community Professional ,
Apr 08, 2020

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Which version of the OS?

Have you reinstalled the Creative Cloud app and do you have a subscription to InDesign 2019/2020?

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Apr 08, 2020 0
New Here ,
Apr 08, 2020

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I have the MacOs Catalina 10.15.4

And yes i reinstalled the creative cloud app et my subscription to InDesign is the 2020.

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Apr 08, 2020 0
Adobe Community Professional ,
Apr 08, 2020

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How much RAM do you have?

 

Try resetting the InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down  CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

 

If that doesn't work come back here for more suggestions.

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Apr 08, 2020 0
New Here ,
Apr 08, 2020

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I have 8 Go of RAM

I tried your suggestion but it doesn't work 😞

By the way, thanks for your help !

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Apr 08, 2020 0
Adobe Community Professional ,
Apr 08, 2020

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You really need 16GB of RAM to run InDesign 2020

 

I suggest you unistall inDesign, using the drop-down menu in the Creative Cloud app, and reinstall InDesign again. If that doesnt solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling InDesign again.

Here's a link to Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Apr 08, 2020 0
Connie01 LATEST
New Here ,
Apr 09, 2020

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I've already done this before... 

But do you think it's a problem with RAM ? 

Because before i cleaned my Mac it worked properly...

 

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Apr 09, 2020 0