-6 Error on Indesign

[constanceg0110]

Hi, i need your help...

I cleaned my mac yesterday, i uninstalled the creative cloud and the Adobe application I had. After that i just reinstalled them and now, my Indesign show this error and my Illustrator does not open.

Can you help me please?

[Derek Cross]

Which version of the OS?

Have you reinstalled the Creative Cloud app and do you have a subscription to InDesign 2019/2020?

[constanceg0110]

I have the MacOs Catalina 10.15.4

And yes i reinstalled the creative cloud app et my subscription to InDesign is the 2020.

[Derek Cross]

How much RAM do you have?

Try resetting the InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down  CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

If that doesn't work come back here for more suggestions.

[constanceg0110]

I have 8 Go of RAM

I tried your suggestion but it doesn't work 😞

By the way, thanks for your help !

[Derek Cross]

You really need 16GB of RAM to run InDesign 2020

I suggest you unistall inDesign, using the drop-down menu in the Creative Cloud app, and reinstall InDesign again. If that doesnt solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling InDesign again.

Here's a link to Cleaner: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[constanceg0110]

I've already done this before... 

But do you think it's a problem with RAM ? 

Because before i cleaned my Mac it worked properly...