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A and S keys are not working

New Here ,
Feb 21, 2021 Feb 21, 2021

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Hi everyone,

My A and S keys are not working on indesign when i try to type a text.

it only works if I hold the shift key, any tips on how i can fix it?

also , i have reset my shorcut key references too and restarted my computer still not working.

 

Thanks

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Community Expert , Feb 22, 2021 Feb 22, 2021

Is this only happening with InDesign? Do you have another keyboard you can plug into your computer to make sure that the keyboard itself is not defective? If this is just happening with InDesign and the same thing happens with another keyboard then try deleting your InDesign preferences. This will set the program back to its defaults and should eliminate any corruption that is happening with the program.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are s

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Community Expert ,
Feb 22, 2021 Feb 22, 2021

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Is this only happening with InDesign? Do you have another keyboard you can plug into your computer to make sure that the keyboard itself is not defective? If this is just happening with InDesign and the same thing happens with another keyboard then try deleting your InDesign preferences. This will set the program back to its defaults and should eliminate any corruption that is happening with the program.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults.

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them.

To do so: On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

If this does not work then please make sure to provide what version Of InDesign and what operating system that you are using.

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New Here ,
Dec 19, 2023 Dec 19, 2023

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Tried this on my PC (windows 11, InDesign 2023). Ctrl+Shift+Alt didn't work. Also tried Ctrl+K and it didn't give me the option. Tried going to my control panel and removing my caches/hidden files also didn't work despite rebooting my computer. InDesign and my computer are also both up-to-date. What should I do?

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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As I first suggested almost three years ago try plugging in another keyboard and see if that has the same issue. It may sound simplistic but I have actually been in this same situation and it did turn out to be the keyboard itself that was defective.

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