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I just activated Azo Sans family and neither InDesign or Illustrator are recognizing the font. I have exited both programs, restarted them, and deactivate/reactivated the font. Not sure what else I can do here--I have never had this problem before.
Sorry to hear about this trouble. Do you see these fonts in your Creative Cloud app?
If not, please try following these steps ( https://helpx.adobe.com/fonts/user-guide.html/fonts/kb/troubleshoot-font-activation.ug.html ) and let us know how it goes.