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Adding a photo and I get a blank or black box.

New Here ,
Sep 22, 2020

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Hello,

This is the first time I am having this issue. Everytime I try to add a photo (.jpeg) the photo either comes out as little pixel boxes (see photo attached), completely white, or completely black. I have tried uninstalling and reinstalling InDesign but with no success. Please help! Thank you!!

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Bug, Import and export

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Adding a photo and I get a blank or black box.

New Here ,
Sep 22, 2020

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Hello,

This is the first time I am having this issue. Everytime I try to add a photo (.jpeg) the photo either comes out as little pixel boxes (see photo attached), completely white, or completely black. I have tried uninstalling and reinstalling InDesign but with no success. Please help! Thank you!!

TOPICS
Bug, Import and export

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93

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Sep 22, 2020 0
Adobe Community Professional ,
Sep 22, 2020

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Sep 22, 2020 0
Adobe Employee ,
Sep 25, 2020

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Hi there,

 

Sorry to hear about your experience. Would you mind sharing version of the OS & InDesign? Does it happen with a specific file or all? Have you tried other formats like PNG or PSD?

This information will help us understand the concern and assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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Sep 25, 2020 0
New Here ,
Sep 25, 2020

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Version of OS is Catalina 10.15.5 and InDesign is 15.1.2. This just happens with .jpeg..I have been having to make all photos PNGs which works but is kind of a pain to do with evey single photo.

 

If you have any ideas on why this might be happening that would be great!

 

Thanks in advance. 

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Sep 25, 2020 0
Adobe Employee ,
Sep 29, 2020

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Apologies for the delayed response.

Thanks for sharing the information. Would you mind sharing some sample files with us? We'll be happy to take a look. Thanks!

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Sep 29, 2020 0
rob day LATEST
Adobe Community Professional ,
Sep 30, 2020

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What color profile is listed in the Links panel for the problem JPEGs?

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Sep 30, 2020 0