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Adobe InDesign 16.0.0.77 crashing while opening in Big Sur

New Here ,
Nov 18, 2020

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I have just updated to Big Sur in the hope InDesign 16.0.06.77 would open here! But it still crashes while opening the app (Which it started to to after the last update also on Catalina)! PLEASE HELP! Any ideas greatly appreciated!

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Adobe InDesign 16.0.0.77 crashing while opening in Big Sur

New Here ,
Nov 18, 2020

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I have just updated to Big Sur in the hope InDesign 16.0.06.77 would open here! But it still crashes while opening the app (Which it started to to after the last update also on Catalina)! PLEASE HELP! Any ideas greatly appreciated!

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 18, 2020

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Assuming you have suitable system requirements e.g. sufficient RAM and spare disk capacity.

I suggest you unistall InDesign, using the drop-down menu in the Creative Cloud app, and reinstall it again. If that doesnt solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling InDesign again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Nov 18, 2020 0
Adobe Employee ,
Nov 22, 2020

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Hi there, 

 

We're so sorry to hear about this trouble. I understand that it's frustrating. I would request if you could submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html). 

While submitting the crash report, please use the same email address, with which you are signed in on this community. This will help us find the crash report and help accordingly.  

  

Once done, please try the steps suggested on this page (https://community.adobe.com/t5/indesign/advanced-troubleshooting-for-launch-issues/td-p/11394034?pag...) and share your observations with us.  

  

We’re here to help, just need more info.    

 

Regards,  

Srishti 

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Nov 22, 2020 0