Adobe InDesign 2020 (15.1.2) crashing when Type tool is used on macOS Catalina

New Here ,
Sep 19, 2020

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https://youtu.be/6RSw00BX3mc

 

My adobe indesign is always crashing when I use the type tool. I am running the latest adobe creative cloud version, latest indesign version and latest mac version, Mac OS catalina 10.15.6. I have tried previous versions of indesign and this issue still remains. There is another post wirth the similar issue over at https://community.adobe.com/t5/indesign/indesign-cc-crashes-lauch-text-tool/td-p/5179017?page=1

But the solution provided has a download link that brings me to the adobe homepage rather than a download page, which is very silly.

In the above linked youtube video, you can see a recording of the problem I am encountering.

 

 

{Renamed by MOD}

Adobe induing keeps crashing when I use the text tool
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1 Correct Answer

Adobe Employee , Sep 26, 2020
Srishti Bali Adobe Employee , Sep 26, 2020
Hi there,   Sorry to hear about this trouble. This has been reported by a few other users on macOS Mojave as well and we're currently investigating it. I would like to know if the steps suggested above help resolving the issue? If not, please post this issue on our UserVoice page and share the link here.  This way you'll keep getting all the updates related to this issue and other users can also upvote it.   Regards, Srishti

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New Here ,
Sep 19, 2020

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New Here ,
Sep 19, 2020

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Update:

 

Same crash happens when I try to use the rectangle  tool. Therefore, the problem is not limited to the type tool.

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Adobe Community Professional ,
Sep 19, 2020

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Try resetting your InDesign preferences:

1) Close InDesign
2) Double click on Adobe InDesign's icon to launch it
3) QUICKLY hold down Ctrl+Alt+Shift. (for Windows) or CTL+OPT+CMD+Shift (for Mac OS X)
4) When a dialog appears, ask you “Delete InDesign Preference Files?” Click Yes.

(If you don't see the question do it again.)

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New Here ,
Sep 19, 2020

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Thank you for your response. I have tried doing that and deleted InDesign Preference Files but the problem still persists.

 

Also, Photoshop also has the same problems for me. It crashes when I open a new project.

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New Here ,
Sep 19, 2020

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Update: Photoshop crashes on startup as well.

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Adobe Community Professional ,
Sep 19, 2020

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I suggest you unistall InDesign, using the drop-down menu in the Creative Cloud app, and reinstall it again. If that doesn't solve the problem then unistall it again and then run Adobe Cleaner before reinstalling InDesign again.

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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New Here ,
Sep 19, 2020

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Hi!

I've done as you said. But the problem still persists. I thought of trying Adobe CC2019 because that was what working for me. But I can no longer install that version in creative cloud 2020. I tried googling for the installation files, but it seems adobe does not host it anymore. 

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Adobe Community Professional ,
Sep 19, 2020

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InDesign CC2019 should be available – maybe you need to reinstall the Creative Cloud app.

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Guide ,
Sep 19, 2020

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From your error report, you were creating a new page item. The crash is within the control panel (control strip), when it updates for the changed selection. You could retry with all panels hidden (using the tab key), or just the specific panel hidden, but that will likely just cause the crash in a different place.

 

Rebuilding prefs etc. was already mentioned.

 

To download older versions with CC app, make sure that gear icon >> Apps >> Settings >> Show Older Apps is on. I had to scroll to get to the bottom of "Settings".

 

As you have problems with multiple applications, also use Apple Diagnostics to check for a memory problem.

https://support.apple.com/guide/mac-help/diagnose-problems-mh35727/mac

 

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Adobe Employee ,
Sep 20, 2020

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Hi there,

 

Sorry to hear about this trouble. We understand how frustrating crashes can be. In addition to the responses shared above, could you please check if turning off GPU Performance from InDesign preferences (CMD+ K) help resolving the issue?

 

                gpu_preferencesID.png

 

 

Also, we have consolidated the most popular solutions that help in fixing these issues. Please check this help article for more details.

 

If you still need help, feel free to reach out, we'd be happy to help.

 

Regards,

Srishti

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Adobe Employee ,
Sep 26, 2020

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Hi there,

 

Sorry to hear about this trouble. This has been reported by a few other users on macOS Mojave as well and we're currently investigating it. I would like to know if the steps suggested above help resolving the issue? If not, please post this issue on our UserVoice page and share the link here. 

This way you'll keep getting all the updates related to this issue and other users can also upvote it.

 

Regards,

Srishti

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