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Adobe Indesign and Illustrator will not open

New Here ,
Jun 11, 2020

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Hey everyone. I am a graphic design student and within the past couple months have had issues with my adobe products. I updated adobe indesign and illustrator but when I click to open them I just get the load screen. It won't let me open files, won't let me start any new files. Does anyone know what I can do? I already tried to take off my computer and re-download them. HELP

Adobe Community Professional
Correct answer by Charu Rajput | Adobe Community Professional

Just found one more thread having same issue.

You could also try if this works for you

https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page=

 

Let us know if you are able to resolve that.

 

 

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Adobe Indesign and Illustrator will not open

New Here ,
Jun 11, 2020

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Hey everyone. I am a graphic design student and within the past couple months have had issues with my adobe products. I updated adobe indesign and illustrator but when I click to open them I just get the load screen. It won't let me open files, won't let me start any new files. Does anyone know what I can do? I already tried to take off my computer and re-download them. HELP

Adobe Community Professional
Correct answer by Charu Rajput | Adobe Community Professional

Just found one more thread having same issue.

You could also try if this works for you

https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page=

 

Let us know if you are able to resolve that.

 

 

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Performance

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287

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Adobe Community Professional ,
Jun 11, 2020

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Hello,

Are you using latest version of the CC products?

Try following, if it resolves your issue.

 

For Indesign - Use legacy "New Document" Dialog.  See screenshot for Indesign

Screenshot 2020-06-11 at 6.42.52 PM.png

 

For Illustrator - Please select "Use legacy File New interface" as shown in the screenshot below

Screenshot 2020-06-11 at 10.52.48 PM.png

Let us know if this works for you.

Best regards

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Adobe Community Professional ,
Jun 11, 2020

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Did you try rebuilding your preferences?

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Adobe Community Professional ,
Jun 11, 2020

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Just found one more thread having same issue.

You could also try if this works for you

https://community.adobe.com/t5/illustrator/blank-screen-on-illustrator-on-mac-os/td-p/11161722?page=

 

Let us know if you are able to resolve that.

 

 

Best regards

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Adobe Community Professional ,
Jun 11, 2020

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Which version of InDesoign and OS?

How much RAM do you have?

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Adobe Employee ,
Jun 20, 2020

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Hi there, 

 

I hope your issue has been resolved till now. If not, please let us know so that we can assist you further. 

Else please confirm if any of the suggestions above helped. 

 

Regards,

Sheena

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