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Adobe InDesign asking to buy even with a subscription

New Here ,
Mar 24, 2020

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ID files or program won't open.  Takes me to a Buy ID screen.  I already have it; pay monthly.  No customer support for this.  Any ideas?

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Adobe InDesign asking to buy even with a subscription

New Here ,
Mar 24, 2020

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ID files or program won't open.  Takes me to a Buy ID screen.  I already have it; pay monthly.  No customer support for this.  Any ideas?

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Mar 24, 2020 0
Adobe Community Professional ,
Mar 24, 2020

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Which version of InDesign are you trying to open? Are you signed into Creative Cloud with your credentials (meaning no one else has signed in using another account)? You can check this in the Creative Cloud app.

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Mar 24, 2020 0
Adobe Employee ,
Mar 24, 2020

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Hi there,

 

Thanks for reaching out. In addition to David's response, I'd recommend checking out help article https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html and follow steps provided. Hope it helps.

 

Regards,

Ashutosh

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Mar 24, 2020 0