I bought 6 new iMacs (27'' 5K 2020) in November and installed them without any backup. Our graphics department has 8 iMacs (2 --> iMac 2017; 6 --> new one). All files are strored on an network drive (SMB).
Since then I have big issues: on all 6 clients the Adobe apps or the iMacs itself crashes. The 2 "older" clients are working fine.
It's happening infrequently and it doesn't matter which function or file we are using. Sometimes the apps or iMac crashes when nobody is working (f.e. lunch time).
Crash report is attached.
What is installed on the iMacs:
MacOS Catalina, because I wasn't sure if Big Sure is working well (latest updates from Catalina)
MS Office 2016
Adobe CC 2021 (latest updates)
Fonts and two scripts
3.8GHz 8-core 10th-generation Intel Core i7 processor, Turbo Boost up to 5.0GHz
32GB 2666MHz DDR4 memory
Radeon Pro 5500 XT with 8GB of GDDR6 memory
512GB SSD storage
What I tried already:
Apple hardware diagnose --> OK
"First Aid" of SSD --> OK
Reinstalled MacOS Catalina
Tried original DDR4 memory (4x4GB) and also brand new Crucial memory (2x16GB)
Deleted cache and preferneces (~/Library/Caches und ~/Library/Preferences)
Local files instead network drive
Network drive with AFP and also SMB
Another Network drive
Deleted font cache
Tried Adobe 2020 version
SRM and NVRAM reset
Tried Mac Mini (M1) with Big Sure --> was working fine
I'm really don't know what else I can try. Apple and Adobe support said everything is working fine with their system.
Apologies for the delayed response. Since you have these issues with the multiple apps, I'd request you to connect with Adobe technical support. Please click o the chat icon at the bottom of this age to begin the conversation. Team here will be able to perform remote troubleshooting on a live session & assist you accordingly.