Adobe InDesign v15.1.1 crashes on startup while network is disconnected

New Here ,
Aug 07, 2020 Aug 07, 2020

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Adobe InDesign v15.1.1 closes on startup whenever I am disconnected from the network.

 

 

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Adobe Employee , Aug 07, 2020 Aug 07, 2020
Hi there,   Sorry to hear about your experience. This is really unusual. Would you mind sharing version of the OS? Please check if it is doing the same if you disconnect the network after the launch. I'd also request try to reset preferences of the Adobe InDesign once. **Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article. Let ...

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Adobe Employee ,
Aug 07, 2020 Aug 07, 2020

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Hi there,

 

Sorry to hear about your experience. This is really unusual. Would you mind sharing version of the OS? Please check if it is doing the same if you disconnect the network after the launch.

I'd also request try to reset preferences of the Adobe InDesign once.

**Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Let us know how it goes. Looking forward to your response.

 

Regards,

Ashutosh

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New Here ,
Aug 08, 2020 Aug 08, 2020

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I have Windows 10 build 1909 installed as an operating system. Even when I started InDesign connected to the network and then disconnected it, it continued to close.
Thanks for the advice, as the article you shared with me indicates, I reset the preferences and now it works perfectly. Thanks for the quick reply.

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Adobe Community Professional ,
Aug 07, 2020 Aug 07, 2020

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It could also be a case of a third party plugin causing issues. If you have any of those installed try removing them and then check.

-Manan

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