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Advanced troubleshooting for Launch issues

Adobe Employee ,
Aug 28, 2020

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These steps are supposed to be tried only after the basic troubleshooting as mentioned on this help document has been performed.

 

MAC users 

  1. Testing in Safe Mode 

Booting the system in Safe Mode starts your system in a manner that it performs certain checks and prevents third party software/services from automatically loading or opening. 

Follow the help document to know how to boot the system into Safe Mode.  

If InDesign launches fine in the Safe mode, then there are some third-party services or applications like antivirus, plugins or web extensions which are conflicting with the launch of InDesign. You’ll have to disable them on your user account and then launch the app.

 

2. Testing in Root account 

The root user account has unrestricted read and write privileges to all areas of the file system in OS X.   

Follow the steps here to log in to the root account and launch the InDesign application.  

If InDesign launches fine in the root account, then the issue could be related to permissions. Follow the steps below to repair the permissions in your user account. 

  • Go to Terminal (Go > Utilities > Terminal.app) 
  • Execute the following command on terminal to provide permission: 
  • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
  • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
  • sudo chmod -R 777 /Users/<user>/Library/Application Support 

 

Windows users 

  1. Testing in Safe Mode 

Booting the system in Safe Mode starts your system in a manner that it performs certain checks and prevents third party software/services from automatically loading or opening. 

Follow the link here to know how to boot the system into Safe Mode.  

If InDesign launches fine in the Safe mode, then there are some third-party services or applications like antivirus, plugins or web extensions which are conflicting with the launch of InDesign. You’ll have to disable them on your user account and then launch the app.  

 

2. Testing in Hidden Admin account 

Windows 10 includes a built-in Administrator account that, by default, is hidden and disabled for security reasons.  

Follow the steps as shown in this video to login to the hidden admin account and launch the InDesign application.  

If InDesign launches fine in the root account, then the issue could be related to permissions. Follow the steps below to repair the permissions in your user account. 

  • Open the File Explorer window. Click the View tab, and then select Hidden items. 
  • Navigate to C:\Users\<user>\AppData\Local\Adobe InDesign 
  • In File Explorer, right-click the folder InDesign and choose Properties. 
  • Click the Security tab, and then click Edit to set permissions. 
  • In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box. 
  • Click OK twice. 
  • Then go to C:\Users\<user>\AppData\Roaming\Adobe InDesign 
  • Perform the steps from 3-6 (as above). 
  • Launch Adobe InDesign. 

 

We hope that your issue is resolved now but if you need further assistance, please post your query in the community and we’ll be happy to help. 

 

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Advanced troubleshooting for Launch issues

Adobe Employee ,
Aug 28, 2020

Copy link to clipboard

Copied

These steps are supposed to be tried only after the basic troubleshooting as mentioned on this help document has been performed.

 

MAC users 

  1. Testing in Safe Mode 

Booting the system in Safe Mode starts your system in a manner that it performs certain checks and prevents third party software/services from automatically loading or opening. 

Follow the help document to know how to boot the system into Safe Mode.  

If InDesign launches fine in the Safe mode, then there are some third-party services or applications like antivirus, plugins or web extensions which are conflicting with the launch of InDesign. You’ll have to disable them on your user account and then launch the app.

 

2. Testing in Root account 

The root user account has unrestricted read and write privileges to all areas of the file system in OS X.   

Follow the steps here to log in to the root account and launch the InDesign application.  

If InDesign launches fine in the root account, then the issue could be related to permissions. Follow the steps below to repair the permissions in your user account. 

  • Go to Terminal (Go > Utilities > Terminal.app) 
  • Execute the following command on terminal to provide permission: 
  • sudo chmod -R 777 /Users/<user>/Library/Preferences/Adobe InDesign 
  • sudo chmod -R 777 /Users/<user>/Library/Caches/Adobe InDesign 
  • sudo chmod -R 777 /Users/<user>/Library/Application Support 

 

Windows users 

  1. Testing in Safe Mode 

Booting the system in Safe Mode starts your system in a manner that it performs certain checks and prevents third party software/services from automatically loading or opening. 

Follow the link here to know how to boot the system into Safe Mode.  

If InDesign launches fine in the Safe mode, then there are some third-party services or applications like antivirus, plugins or web extensions which are conflicting with the launch of InDesign. You’ll have to disable them on your user account and then launch the app.  

 

2. Testing in Hidden Admin account 

Windows 10 includes a built-in Administrator account that, by default, is hidden and disabled for security reasons.  

Follow the steps as shown in this video to login to the hidden admin account and launch the InDesign application.  

If InDesign launches fine in the root account, then the issue could be related to permissions. Follow the steps below to repair the permissions in your user account. 

  • Open the File Explorer window. Click the View tab, and then select Hidden items. 
  • Navigate to C:\Users\<user>\AppData\Local\Adobe InDesign 
  • In File Explorer, right-click the folder InDesign and choose Properties. 
  • Click the Security tab, and then click Edit to set permissions. 
  • In the Permissions dialog, select your user name. In the Permissions area, deselect the Deny check box. 
  • Click OK twice. 
  • Then go to C:\Users\<user>\AppData\Roaming\Adobe InDesign 
  • Perform the steps from 3-6 (as above). 
  • Launch Adobe InDesign. 

 

We hope that your issue is resolved now but if you need further assistance, please post your query in the community and we’ll be happy to help. 

 

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Views

3.0K

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Aug 28, 2020 3