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After packaging, fonts not available on machine

New Here ,
Jul 22, 2020

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Hi all,

I'm working in macOS 10.14.6, all CC apps current, and I use Suitcase Fusion 20.0.6 for font management. I recently created a very simple ID layout for a client, using Helvetica and Helvetica Neue only (their fonts). As I was preparing the final docs for delivery, I packaged everything as usual, including fonts. When I opened the packaged .indd to double check it before transfer, it showed all fonts as missing, "unavailable on your computer". I could see the fonts right there in the document fonts folder, as well as in their original location. I didn't get any errors when packaging. I opened up suitcase, and checked the Duplicate Fonts folder, and there are now dups of Helvetica & Neue, both activated. I deactived the one that was not locked, reopened the file, and all fonts loaded properly, nothing missing.

 

Then I sent the files to my client. They are experiencing the same problem, none of the fonts are loading, say they are "unavailable". My client has an enterprise CC license (I don't know if that has anything to do with it, unless this is a font license issue?), and doesn't use a font manager, so I can't walk them through the steps I took. And I have no idea what's really going on.

 

Please help!

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After packaging, fonts not available on machine

New Here ,
Jul 22, 2020

Copy link to clipboard

Copied

Hi all,

I'm working in macOS 10.14.6, all CC apps current, and I use Suitcase Fusion 20.0.6 for font management. I recently created a very simple ID layout for a client, using Helvetica and Helvetica Neue only (their fonts). As I was preparing the final docs for delivery, I packaged everything as usual, including fonts. When I opened the packaged .indd to double check it before transfer, it showed all fonts as missing, "unavailable on your computer". I could see the fonts right there in the document fonts folder, as well as in their original location. I didn't get any errors when packaging. I opened up suitcase, and checked the Duplicate Fonts folder, and there are now dups of Helvetica & Neue, both activated. I deactived the one that was not locked, reopened the file, and all fonts loaded properly, nothing missing.

 

Then I sent the files to my client. They are experiencing the same problem, none of the fonts are loading, say they are "unavailable". My client has an enterprise CC license (I don't know if that has anything to do with it, unless this is a font license issue?), and doesn't use a font manager, so I can't walk them through the steps I took. And I have no idea what's really going on.

 

Please help!

Topics

Performance, Type

Views

14

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 22, 2020 0

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