App updates reset settings and workspaces

New Here ,
Apr 21, 2021 Apr 21, 2021

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Hi,

As the subject reads, every time there is an auto update for the Adobe apps that I've been using. I have noticed it more so with InDesign and Illustrator as I use them the most, but all the settings and workspaces that I have saved are gone. Nowhere to be found. I contacted support via the chat, and they couldn't help me.

This has happened at least 2 or 3 times. I should remember to take a screenshot this time, but I really shouldn't have to.

Thanks for any support 🙂

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How to, Performance

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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You have options to import the settings or not.

Open your Creative Cloud app.

Click on the icon in the upper right corner of the app to open the preferences.

Click on Apps on the left side of the dialog box.

For each app, check the Advanced Options.

image.png

If that's not working, something else is wrong. Check first and please report back.

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New Here ,
Apr 29, 2021 Apr 29, 2021

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Hey, sorry didn't see a notification for a reply.
They all have the import settings on but not the remove older versions. Would that make a difference?

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