Aref Rugaa (Google font) crashes InDesign

[jannes37953968]

Hi

Painful situation. Out customer brand is based heavily on certain Google Font

https://fonts.google.com/specimen/Aref+Ruqaa

Has been working years but now it somehow crashes the InDesign.

- Almost every time when I try to edit that font.

- Noticed it this week.

- Updated to lates InDesign version.

- Re-installed the font

- Cleared cache and preferences (Start InDesign, and then press Shift+Ctrl+Alt.)

Nothing works. Have to put staff into print so urgent help apreciated!

Thanks.

[jmlevy]

Hi, I have absolutely no problem with this font. Did you try to clear the font caches?

[jannes37953968]

Thanks, but that seems very bold move! I am afraid that nothing works after that 🙂

[Laubender]

Hi jmlevy,

did you test the bold variant of the font?

In InDesign 2021 I was able to type some text, I could also add text to a selected insertion point.

But at some point when I added a new paragraph, typed some words and wanted to select the last typed word InDesign 2021 suddenly was unresponsive for minutes or crashed after a short while.

Are you on Windows 10 or are you on Mac OS?

Could make a difference perhaps…

No freeze and crashes when I tested InDesign 2020.

The same document I exported to IDML from 2021 and opened with InDesign 2020.

Regards,
Uwe Laubender

( ACP )

[Laubender]

Hi Jannes,

how exactly did you install that font?

What's your version of InDesign on what system?

Thanks,
Uwe Laubender

( ACP )

[jannes37953968]

Thanks.

Installed by double clicking the font file.

Now I re-installed again through the system font defaults.

Win 10.

I am able to use regular font now. Bold one is still the problem.

I can live with that through the acute crisis 🙂

[Laubender]

Hi Jannes,

alternative:

Move the font files to the Fonts folder of your InDesign application.

From my German Windows 10 machine where I did exactly that:

No crashes on my side when editing the text.

Regards,
Uwe Laubender

( ACP )

[jannes37953968]

No help on my computer. Bold crashes ID. So this is definately computer related problem. Thank you.

[Laubender]

Bad news from my side:

Adding and typing text with Aref Ruqaa Bold was possible without a crash.

However, doing a selection of a range of characters in Aref Ruqaa Bold crashed my InDesign 2021 version 16.1.0.20. So this points to a bug with InDesign 2021.

Regards,
Uwe Laubender

( ACP )

[Geоrge]

Dear @jannes37953968  after Uwe confirming I still do recommend to start talking with Adobe Support Chat.

Plus do a bug description here - https://indesign.uservoice.com/forums/601180-adobe-indesign-bugs

[Geоrge]

Try to install previous version of ID. If bug won't there - use it this version. 

Connect with Adobe support chat about it. 

[Laubender]

Hi Jannes,

also tested InDesign 2020 with the font.

No issues so far. Editing worked! Where it crashed InDesign 2021 when the fonts were supplied with the Fonts folder in InDesign's application folder. Or I had a "ongoing, never ending" freeze of InDesign 2021 when I supplied the fonts with a Document fonts folder. I had to end InDesign's 2021 process in the Task Manager; did that after more than 5 minutes when InDesign was unresponsive.

Regards,
Uwe Laubender

( ACP )

[Laubender]

Hi Jannes,

posted your issue at the InDesign Prerelease forum and Barry, a user of this forum like me, tested the fonts on OS X and had crashes and freezes of InDesign 2020 and 2021 as well. However, Barry came up with a solution:

The downloaded and currently used version 1.002 of the Aref Rugaa font had some features that are not compatible with the current Adobe software. A new version was issued a few days ago that makes it compatible again, version 1.003. You can download this version from:

https://github.com/alif-type/aref-ruqaa/releases/tag/v1.003

There is also this information about one of the fixes they did in version 1.003:
"Restore ss01 feature and remove the its replacement cv01 feature, it broke the font on Adobe apps!"

( Don't ask me what this exactly means…)

I downloaded and tested version 1.003 of Aref Rugaa with InDesign 2021 and had no issues at all.

Case closed, I think…

Regards,
Uwe Laubender

( ACP )

[jannes37953968]

This is it! Works like a dream again!

Thank you and everyone here.

***Have a beer on weekend***