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Audio Playback issues with Publish Online

Explorer ,
Sep 09, 2020

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Hi -

I've produced an ebook for a client using Publish Online which has a few audio clips scattered throughout, and I've tested it on every device I have and it works fine for me. My client says she and others are experiencing the following issues:

 

-"Play" buttons will be shaded (not full color) and cannot be activated. Sometimes this will be for all buttons across the eBook and sometimes certain buttons will work while others don't allowing only some of the audio files to be played. 

 

-Sometimes the book will skip many pages at a time or skip from a page with audio to the next page with audio - bypassing all nonaudio pages. We have tried using the pause button after listening to an audio file to see if that stops the problem, but it does not. 

 

-sometimes you get kicked out of the book while scrolling.

 

-sometimes it's just kinda glitchy. i would describe this as flickering on and off.

 

Problems occur with both android and iOS devices.

 

Here's the link to the book - any solutions???? 

https://indd.adobe.com/view/72dea516-4ba7-419d-ac66-b401b772401b

 

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Publish online

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Audio Playback issues with Publish Online

Explorer ,
Sep 09, 2020

Copy link to clipboard

Copied

Hi -

I've produced an ebook for a client using Publish Online which has a few audio clips scattered throughout, and I've tested it on every device I have and it works fine for me. My client says she and others are experiencing the following issues:

 

-"Play" buttons will be shaded (not full color) and cannot be activated. Sometimes this will be for all buttons across the eBook and sometimes certain buttons will work while others don't allowing only some of the audio files to be played. 

 

-Sometimes the book will skip many pages at a time or skip from a page with audio to the next page with audio - bypassing all nonaudio pages. We have tried using the pause button after listening to an audio file to see if that stops the problem, but it does not. 

 

-sometimes you get kicked out of the book while scrolling.

 

-sometimes it's just kinda glitchy. i would describe this as flickering on and off.

 

Problems occur with both android and iOS devices.

 

Here's the link to the book - any solutions???? 

https://indd.adobe.com/view/72dea516-4ba7-419d-ac66-b401b772401b

 

TOPICS
Publish online

Views

26

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 09, 2020 0

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