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Bloqueo de InDesign CC 2018

New Here ,
Aug 27, 2020

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Hola, buen día! Cada vez que ejecuto el programa  InDesign CC 2018 me aparece una ventana de informe de bloqueo.

 

informe de bloqueo indesign 2018.PNG

Hago click en "más información sobre los datos incluidos en el informe de bloqueo" y me aparece el siguiente bloque de código en texto:

Crash Report

Cómo podría solucionar el problema para poder usar el programa? Ya he mandado un informe del bloqueo. Necesito usar InDesign para trabajar.

Gracias!

Joy Ghelfi

Hi there,

 

Sorry to hear about the Crash. I would request if you could share a few more details like:

 

  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Do you see any InDesign related log in  Event Viewer? If yes, pleas do share the screenshot.

    Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.

    Go to Windows Logs > Application and check if you see any error related to InDesign.

    event viewer.png



 

All this information will help us understand the issue better and assist you accordingly.

 

Regards,

Srishti

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Bloqueo de InDesign CC 2018

New Here ,
Aug 27, 2020

Copy link to clipboard

Copied

Hola, buen día! Cada vez que ejecuto el programa  InDesign CC 2018 me aparece una ventana de informe de bloqueo.

 

informe de bloqueo indesign 2018.PNG

Hago click en "más información sobre los datos incluidos en el informe de bloqueo" y me aparece el siguiente bloque de código en texto:

Crash Report

Cómo podría solucionar el problema para poder usar el programa? Ya he mandado un informe del bloqueo. Necesito usar InDesign para trabajar.

Gracias!

Joy Ghelfi

Hi there,

 

Sorry to hear about the Crash. I would request if you could share a few more details like:

 

  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Do you see any InDesign related log in  Event Viewer? If yes, pleas do share the screenshot.

    Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.

    Go to Windows Logs > Application and check if you see any error related to InDesign.

    event viewer.png



 

All this information will help us understand the issue better and assist you accordingly.

 

Regards,

Srishti

Topics

How to, Performance

Views

23

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Aug 27, 2020

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Hi there,

 

Sorry to hear about the Crash. I would request if you could share a few more details like:

 

  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Do you see any InDesign related log in  Event Viewer? If yes, pleas do share the screenshot.

    Press Windows+R to open the Run dialog, enter eventvwr (or eventvwr.msc) and hit OK.

    Go to Windows Logs > Application and check if you see any error related to InDesign.

    event viewer.png



 

All this information will help us understand the issue better and assist you accordingly.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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