- (Windows) Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
- (Mac OS) While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
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I have this same issue as well. My laptop died, so I'm on a newer iMac, running Mojave and have lost functionality of
> hold down spacebar to use the hand tool (using the selection tool)
> duplicate as dragging artwork (option + selection tool + command) and duplicate as dragging in alignment (option + shift + selection tool)
> moving artwork while in alignment (shift + selection tool)
> scaling proportionally from one edge (shift + selection tool, dragging the corner of the transform box)
> scaling proportionally from the center (shift + option + selection tool, dragging the corner of the transform box)
I see a lot of options in the thread, but is there a clear answer that actually works?
I'm ultimately frustrated... Please advise. Thank you.
[ branched from previous discussion by moderator ] InDesign 2019 Keyboard shortcuts not working
Don't worry we are here to help and can escalate it further if required. Please try the following steps and share your observations:
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Thank you, but I tried "InDesign Preferences > Interface > Enable Multitouch Gestures (disabled it)..." and that did not work.
I even uninstalled it and installed an earlier version of CC 2019 for INDD- that also did not work.
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Hi Martine,
Thanks for reaching out. I understand that a few keyboard shortcuts are not working properly. I would suggest if you can try resetting preferences for InDesign (Set preferences in Adobe InDesign ) and let us know if that helps.
Please note resetting preferences will remove all the custom settings and InDesign will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.
Regards,
Srishti
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But I don't have much for preferences set up yet - I just installed INDD yesterday, and I'm working (more or less) right as INDD comes out of the box. I have created on preset for exporting PDFS and color for interface and that's pretty much it.
And in the link you sent me :
Mike Witherell provides a detailed list of which files are affected when you restore preferences in Adobe InDesign Presets (PDF, English only).
FYI - that link does not go to a PDF but to an "Adobe User Group Directory".
Then I tried this:
AND that merely reopened INDD - no option to "CLICK YES" on anything.
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Try these steps to reset preferences manually:
This will keep a backup of all the old settings in .old folders and Indesign will create new folders with default settings.
Regards,
Srishti
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Thank you, but that was not successful either.
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Don't worry we are here to help and can escalate it further if required. Please try the following steps and share your observations:
Regards,
Srishti
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This worked! Hurray!
Although, I would say your instructions were a little bare.
As a person who knows her way around, (sort of) I was able to cobble together the understanding that starting in this mode takes a while, like, longer than normal - and that once in safe boot mode - I would need to open the software and a file to try it out - and that restarting would also take a while. No biggie, but for people who need a lot of handholding that intell would be helpful.
Thanks for continuing to support getting the issue resolved.
Impressive.
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Thanks for your feedback, Martine. Next time I'll try to be as descriptive as possible. I am glad to see that you are all set.
Please feel free to update the discussion if you have any further query.
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Hi Srishti,
I have exactly the same problems as this across indesign, photoshop and illlustrator. I have never isnalled a Wacom table or otherwise. I am using a mac keyboard though conncted to my laptop.
I have tried everything to get my shortcuts back but nothign has worked including suggestions from your thread. Are you able to help plesae?
Thanks
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Hi there,
Sorry for the delayed response. I am hopeful that the issue is resolved by now. If not, we might need to troubleshoot this on a live session. Please head here (https://helpx.adobe.com/support.html) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.
Regards,
Srishti