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Can not open a digital publishing

New Here ,
Oct 14, 2020

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I have recently published a document which works perfectly on iPhone; But my client has an android phone and she can only view the first page but she cannot advance to any other page, the navigation bar buttons at the bottom does not appear on the screen. Does anyone know why is this happening?

 

Here is the link of my online published document

https://indd.adobe.com/view/92dc7f1f-74d8-4d8a-9d2d-ccb6572131bc

Adobe Community Professional
Correct answer by Mike Witherell | Adobe Community Professional

You might be dealing with an old Android phone, or the user might not know to swipe left/right whether arrows are visible or not.

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EPUB, Performance, Publish online

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Can not open a digital publishing

New Here ,
Oct 14, 2020

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I have recently published a document which works perfectly on iPhone; But my client has an android phone and she can only view the first page but she cannot advance to any other page, the navigation bar buttons at the bottom does not appear on the screen. Does anyone know why is this happening?

 

Here is the link of my online published document

https://indd.adobe.com/view/92dc7f1f-74d8-4d8a-9d2d-ccb6572131bc

Adobe Community Professional
Correct answer by Mike Witherell | Adobe Community Professional

You might be dealing with an old Android phone, or the user might not know to swipe left/right whether arrows are visible or not.

TOPICS
EPUB, Performance, Publish online

Views

28

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 14, 2020 0
Adobe Community Professional ,
Oct 14, 2020

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You might be dealing with an old Android phone, or the user might not know to swipe left/right whether arrows are visible or not.

Mike Witherell

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Oct 14, 2020 0
New Here ,
Oct 14, 2020

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Hello Mike!

I well swipe does not work on her android, when she does her phone switches to another window app. Maybe she is using and old android phone. Have you known somebody else with the same problem?

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