Can't save or undo in inDesign 2021

Explorer ,
Nov 11, 2020 Nov 11, 2020

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I can't save or undo in inDesign 2021

This happens often at the moment and I have to force quit.

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Bug, Performance

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correct answers 1 Correct Answer

Explorer , Feb 21, 2021 Feb 21, 2021
This seems to be some issue with indesign and Wacom.Turn off the touch function on your Wacom tablet when using indesign an the problem should stop. 

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Adobe Community Professional ,
Nov 11, 2020 Nov 11, 2020

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Hi @jasonkyle1976:

 

That's upsetting. My first thought is save and save often.

 

Are recovery files being generated when you force quit? Check the folder specified by InDesign > Preferences > File Handling > Document Recovery Data. 

 

Is this happening with one file or all files? Did you upgrade from 2020? Did you migrate preferences files?

 

~Barb

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Explorer ,
Nov 16, 2020 Nov 16, 2020

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Hi Barb

 

Yeah this has been since I upgraged to 2021

If I force quit the data recovery has been ok it's just a pain I have had this happen about 6 times today.

Back to 2020 for now.

Illustrator has been buggy too so I am on 2020 with that also.

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Explorer ,
Nov 19, 2020 Nov 19, 2020

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This started hapening again with 2020 now.

I deleted all versions of indesign with prefrences and reinstalled 2021 —

When I opened that app it was displaying history from a year ago.

All was working well for most of the day and then it started hapening again.

What's up developers? Where's the bug? 

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Explorer ,
Nov 22, 2020 Nov 22, 2020

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Man this is starting to get really annoying now... any help would be apreciated!! Wasting time loosing work now

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Adobe Employee ,
Nov 28, 2020 Nov 28, 2020

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Hi All,

 

Sorry to hear about your experience. Would you mind sharing version of the OS?
You may try resetting the preferences of the app manually as instructed below:

For Windows 

  • Close all Adobe applications. 
  • Go to Locations : 
  • C:\Users\user\AppData\Roaming\Adobe  
  • C:\Users\user\AppData\Local\Adobe. 
  •  Rename InDesign folders to InDesign.old 
  • Launch InDesign from CC. 

  

For MAC  

  • Close all adobe applications 
  • Go to Locations:  
  • ~/Library/Caches 
  • ~/Library/Preferences 
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old 
  • Launch InDesign from the CC 

 

***Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

Let us know how it goes.

 

Regards,

Ashutosh

 

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Explorer ,
Dec 08, 2020 Dec 08, 2020

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Thanks Ashutosh

 

Still no luck...

Screen Shot 2020-12-09 at 5.39.04 PM.png

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Explorer ,
Dec 09, 2020 Dec 09, 2020

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Screen Shot 2020-12-10 at 4.56.00 PM.png

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New Here ,
Dec 15, 2020 Dec 15, 2020

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I'm having the same problem.

Suddenly I can't Undo anymore and it's not possible to Save or Save As. 

 

So I have to export an Idml file to not lose everything.

 

It must be fixed in a hurry! Help us! 

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New Here ,
Dec 17, 2020 Dec 17, 2020

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I have the exact same problem.  I cannot save, undo or save as. Started happening in Indesign 2020 every so often, upgraded to Indesign 2021, now if happens very often (5 times just today).  Running macOS Catalina 10.15.7, was going to upgrade to Big Sur, but a co-worker of mine is having issues with Big Sur, with Illustrator.

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Having the exakt same annoying problem.

Indesign 2021, running OSX 11.2.1 Big Sur on an Macbook Pro 16,1.

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Explorer ,
Feb 18, 2021 Feb 18, 2021

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Are you using a Wacom tablet?

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New Here ,
Feb 18, 2021 Feb 18, 2021

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Yes I am!

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Explorer ,
Feb 18, 2021 Feb 18, 2021

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Turn off the touch function when using indesign and the problem should go away.

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Seems to work. thank you!

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Explorer ,
Feb 21, 2021 Feb 21, 2021

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This seems to be some issue with indesign and Wacom.

Turn off the touch function on your Wacom tablet when using indesign an the problem should stop. 

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New Here ,
Mar 08, 2021 Mar 08, 2021

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Same problem occured to me... I have no tablet connected and it just suddently happened. Indesign 2021 Ver. 16.0 Mac 10.14.3

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Explorer ,
Mar 08, 2021 Mar 08, 2021

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Are you using a mac mouse? Trackpad?

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New Here ,
Mar 08, 2021 Mar 08, 2021

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No. Just the trackpad on the macbook

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Explorer ,
Mar 08, 2021 Mar 08, 2021

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It only hapent to me when I have touch (trackpad enabled) on my wacom.

Do you have a mouse you can use just to rule out the trackpad being the issue?

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New Here ,
Mar 08, 2021 Mar 08, 2021

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I don't have an external mouse so I used my tablet but it still occured. And when I open the IDML file saved before, as soon as I edit the document it wasn't working again.

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New Here ,
Mar 08, 2021 Mar 08, 2021

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Recap: update to latest version seems worked for now

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New Here ,
Apr 20, 2021 Apr 20, 2021

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I have the same problem, cant save or save as. If it does do it it takes an absolute age. Can I reload InDesign 2020 as I have been like this for nearly 2 days now. So frustrating

 

 

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Explorer ,
Apr 20, 2021 Apr 20, 2021

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Are you using a tablet or trackpad?

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New Here ,
Apr 20, 2021 Apr 20, 2021

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Using iMac with mouse and it’s taking an age to save files

Is there a bug fix as only just updated indesign

Sent from my iPhone

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