Can't use research function with InDesign on NAS server

[Rtroutman]

Hello,

We purchased a Synology DiskStation DS218+ NAS server where our data is stored.
We work with 3 computers on this server.

But we have a problem with our file search, it works correctly using the finder on our Mac OS, but we aren't able to use the file search function from Adobe inDesign (when we need to recreate missing file links for example), no files are found.

Has anyone experienced this problem before?

Thank you in advance

{Renamed By MOD}

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble you are facing with InDesign. The performance of an application depends on many variables when used across a network. Since you confirmed that the search function is working fine locally, we will need to isolate the cause on a network because of which you are unable to use the search function. Though we have limited support on Network and VM related issues( https://helpx.adobe.com/in/illustrator/kb/illustrator-support-networks-removable-media.html). From personal experience, I would suggest you few things which you must check:

• Check if this is happening with your user account only or with multiple users.

• Check if there is any antivirus or if there is endpoint security or if there is any restriction imposed by your IT Team. Due to this sometimes the server does not allow an application to make changes.

• This generally happens when network policies or Operating System is updated, check with your IT team for the same. 

Regards

Rishabh

[Eugene Tyson]

I've searched a few threads and most are pointing to rebuilding your InDesign preferences

https://community.adobe.com/t5/indesign/troubleshooting-101-replace-or-quot-trash-quot-your-indesign...

[Rtroutman]

Thank you for your answer. Resetting our inDesign preferences didn't solve the problem.

[Paully]

This is also happening to us, finder search returns results, Indesign in app search does not. Illustrator and Photoshop in app search does produce results though.

[dennisstevenmueller]

Hey Guys,

has there been a solution to the Problem??? I have the same problem an cannot find a solution! It is so annoying to have this barrier in the workflow. Espacially when you pay so much money and when you use a widespread tech like a Synology NAS! ADOBE? Hallo?

[James Gifford—NitroPress]

A NAS =/= a server. The limited processing power of a NAS simply doesn't support the high-speed data management needed for fully interactive file sifting, and Adobe apps in particular have gone deeper and deeper into this "nearly live" file relationship. NAS and cloud solutions may be "widespread tech" but they are not, and likely never will be, the equivalent of local files (and I include storage on real, full-powered servers as 'local' here).

I mean, Fiat 500s are quite widely spread tech, but you're advised not to try and pull a fifth wheel trailer with one. 🙂

[Paully]

We gave up on using a NAS for design work, only for backup and extra storage.

[James Gifford—NitroPress]

Purposes for which they're excellent; they can emulate a lot of what a file server does with simpler setup, lower cost and next to zero maintenance. But they have teeny-tiny processors that can't handle much more than basic file management, so when it gets to a need to actively engage files on them (lots of read/write activity), they choke a bit.

A true server, with CPU power and RAM and a good disc manager, allows 'remote' files to be managed as if they are local to each system, with few if any bottlenecks, inherent sharing and backup and no need to drag work files back and forth. A server might seem costly, but the return value in workflow, efficiency, managed sharing and data security is often worth it.