Highlighted

Cannot recover file because it "cannot be found"

New Here ,
Sep 02, 2020

Copy link to clipboard

Copied

Hello,

I'm running the latest Indesign on a MacBook (latest OS). Today Indesign crashed while I was working on a file. When I restart Indesign, it asks me whether I want to recover the file and if I confirm, it tells me that the file could not be found. 

This might be because it is on a NAS? I can open the file from the NAS, however it is still the old version without the edits from today. Is there any way of recovering it? I also have Time Machine Backups of Indesigns local Recovery folder.

 

I've also noticed that I cannot open NAS files with the open recent icons, but it works with the open dialogue. Maybe this is a related bug? see image

 

Quick help would be appreciated very much 🙂

Adobe Community Professional
Correct answer by David_Popham | Adobe Community Professional

The file path is practically impossible to decipher from the Preferences > File Handling dialog. Visit the InDesign file recovery Help page to see the default file paths to the InDesign Recovery folder for both Mac and Windows.

TOPICS
Bug, How to, Sync and storage

Views

116

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Cannot recover file because it "cannot be found"

New Here ,
Sep 02, 2020

Copy link to clipboard

Copied

Hello,

I'm running the latest Indesign on a MacBook (latest OS). Today Indesign crashed while I was working on a file. When I restart Indesign, it asks me whether I want to recover the file and if I confirm, it tells me that the file could not be found. 

This might be because it is on a NAS? I can open the file from the NAS, however it is still the old version without the edits from today. Is there any way of recovering it? I also have Time Machine Backups of Indesigns local Recovery folder.

 

I've also noticed that I cannot open NAS files with the open recent icons, but it works with the open dialogue. Maybe this is a related bug? see image

 

Quick help would be appreciated very much 🙂

Adobe Community Professional
Correct answer by David_Popham | Adobe Community Professional

The file path is practically impossible to decipher from the Preferences > File Handling dialog. Visit the InDesign file recovery Help page to see the default file paths to the InDesign Recovery folder for both Mac and Windows.

TOPICS
Bug, How to, Sync and storage

Views

117

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 02, 2020 0
Adobe Community Professional ,
Sep 07, 2020

Copy link to clipboard

Copied

InDesign menu > Preferences > File Handling > Document Recovery Data

 

Here you will see the path to a recovery folder. Have a look in that folder. Maybe the backup file is in there.

Mike Witherell

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2020 0
New Here ,
Sep 07, 2020

Copy link to clipboard

Copied

  • Thanks, but how can I see the full path there? 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2020 0
Adobe Community Professional ,
Sep 07, 2020

Copy link to clipboard

Copied

The file path is practically impossible to decipher from the Preferences > File Handling dialog. Visit the InDesign file recovery Help page to see the default file paths to the InDesign Recovery folder for both Mac and Windows.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 07, 2020 0
New Here ,
Sep 09, 2020

Copy link to clipboard

Copied

Thanks. I'm aware of that page and I've checked those folders already. They contain data, I've also got Time Machine backups of earlier versions (cf question above), but they are useless if Indesign is too incompetent to open them just because the original file is on a network location. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 09, 2020 0
J5EF9 LATEST
New Here ,
Oct 05, 2020

Copy link to clipboard

Copied

How ridiculous to Mark this as "correct answer" when adobe is too incompetent to provide a reliable autosave function and is not even able to comment here. I'll try affinity, maybe their software is more reliable 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 05, 2020 0