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Cant access Preferences or change workspace ?? what am i doing wrong

Community Beginner ,
Nov 15, 2020 Nov 15, 2020

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Hi, 

I suddenly can't seem to change workspaces or access my preferences its all greyed out. I tried accessing preferences in a document and out but they are always greyed out? What am I doing wrong all of a sudden. 

Thank you in advance. 

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Bug , How to , Performance

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correct answers 1 Correct answer

Community Expert , Nov 15, 2020 Nov 15, 2020

Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

 

Is this happening in one particular file, or with every file you try?

 

If a particular file, it could be corruption. Try saving the file as IDML (File > Save As > InDesign CS4 or Later [IDML]. Then reopen the file.

 

If it happens with all files, try restoring your InDesign preferences:

 

Adobe InDesign: Rebuilding Preferences and Cache Files ...www.rockymountaintraining.com › Adobe InDesign

...

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Community Expert ,
Nov 15, 2020 Nov 15, 2020

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Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

 

Is this happening in one particular file, or with every file you try?

 

If a particular file, it could be corruption. Try saving the file as IDML (File > Save As > InDesign CS4 or Later [IDML]. Then reopen the file.

 

If it happens with all files, try restoring your InDesign preferences:

 

Adobe InDesign: Rebuilding Preferences and Cache Files ...www.rockymountaintraining.com › Adobe InDe...

 

 

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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hi, 

Thank you for replying. 

I am on macOS Catalina 10.15.7. my InDesign is v16.0 and it is happening on all files even old ones. I cant rebuild preferences and cache files because I can't close InDesign either I get an error that says 'cannot handle the request because a modal dialog or alert is active' 

???

Thanks again for the Help

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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Scratch that managed a forced quite and trying to rebuild preferences and cache files now thanks 🙂

 

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Community Beginner ,
Nov 16, 2020 Nov 16, 2020

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LATEST

Ow wonderful all working again Thank you very much @Steve Werner 

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