CC Libraries are updating the already placed and changed assets to the library version

[danielb12623774]

Hi at all,

we have here a big problem with cc libraries:

CC Libraries are updating the already placed and changed assets to the library version.

That means e.g. that a placed Textblock from the library that was changed to the right contet (here a headline for a product) change automaticaly to the initial library version when we open the document

The problem is only for existing indd Layouts. New files created today are not affected.

We have the problem on 5 pc computers with indd version 15.1.2

[supriyak]

Hi,

We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it? It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

Thank you,
Supriya
CC Libraries Team

[Mariia Novikova · Accepted solution]

Hi, 

My name is Mariia and I am part of CCLibraries Team. We are investigating the issue and I am sending you questions to DM, so we could debug this further.

Thank you,
Mariia