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CC Libraries are updating the already placed and changed assets to the library version

New Here ,
Sep 24, 2020

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Hi at all,

we have here a big problem with cc libraries:

 

CC Libraries are updating the already placed and changed assets to the library version.

That means e.g. that a placed Textblock from the library that was changed to the right contet (here a headline for a product) change automaticaly to the initial library version when we open the document

 

The problem is only for existing indd Layouts. New files created today are not affected.

We have the problem on 5 pc computers with indd version 15.1.2

Hi, 

My name is Mariia and I am part of CCLibraries Team. We are investigating the issue and I am sending you questions to DM, so we could debug this further.

Thank you,
Mariia

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CC Libraries are updating the already placed and changed assets to the library version

New Here ,
Sep 24, 2020

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Hi at all,

we have here a big problem with cc libraries:

 

CC Libraries are updating the already placed and changed assets to the library version.

That means e.g. that a placed Textblock from the library that was changed to the right contet (here a headline for a product) change automaticaly to the initial library version when we open the document

 

The problem is only for existing indd Layouts. New files created today are not affected.

We have the problem on 5 pc computers with indd version 15.1.2

Hi, 

My name is Mariia and I am part of CCLibraries Team. We are investigating the issue and I am sending you questions to DM, so we could debug this further.

Thank you,
Mariia

TOPICS
Bug

Views

93

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 24, 2020 0
Adobe Employee ,
Sep 30, 2020

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Hi,

We would like to investigate this problem and if you could share logs from your machine, this would be very helpful. Here is a link to Adobe Log Collector Tool:
https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
You'll get a zip file generated, could you please send the name of it? It will be something like "AdobeLogs_20191011_081024_xxx-win.zip"
This might help us to understand the root cause of the problem.

Thank you,

Supriya
CC Libraries Team

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Sep 30, 2020 0
Adobe Employee ,
Sep 30, 2020

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Hi, 

My name is Mariia and I am part of CCLibraries Team. We are investigating the issue and I am sending you questions to DM, so we could debug this further.

Thank you,
Mariia

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Sep 30, 2020 0