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cephtmlengine stressing my Mac

New Here ,
Aug 17, 2020

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All I could find when googling it, was this walkthrough from 2015 that doesnt work anymore. 

 

https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html

 

Does anyone have a solution? 

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cephtmlengine stressing my Mac

New Here ,
Aug 17, 2020

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All I could find when googling it, was this walkthrough from 2015 that doesnt work anymore. 

 

https://helpx.adobe.com/x-productkb/global/high_cpu_usage_cephtmlengine.html

 

Does anyone have a solution? 

Topics

Performance

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28

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Adobe Employee ,
Aug 17, 2020

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Hi there,

 

Sorry to hear about this trouble. Let us help you with this. I would request that if you could please share a few more details like:

  • OS and version of InDesign
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign.

 

Looking forward to your response!

 

Regards,

Srishti

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New Here ,
Aug 17, 2020

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  • OS and version of InDesign Catalina 10.15.6 and indesign 15.1.1
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. Yes but I dont know exactly which ones. I work in a lot of documents at the same time for work. Im making recipe booklets using the "import xml" feature. I can send you some of the files tomorrow.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
    The company I work for is using sharepoint. Im using a local folder thats synced with the cloud through onedrive.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. I dont think so. 
  • Try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there. It starts your system so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there is some third party service or application like antivirus, plugins or web extensions which are conflicting with the InDesign.

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