Check if InDesign Server is licensed?

Community Beginner ,
Oct 17, 2020 Oct 17, 2020

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Hello,

 

I just upgraded an InDesign Server CC 2014 to CC 2020. I'm not able to serialize the CC 2020 version. Is it already licensed from the previous install? How may I check if CC 2020 is licensed?

 

Thanks, César

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Activation billing and install

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correct answers 1 Correct Answer

Adobe Employee , Oct 30, 2020 Oct 30, 2020
Hello Cesar,   The issue is now resolved and we tried to launch InDesign server and it worked fine with the Serial number. For reference, you may use the below link: https://community.adobe.com/t5/enterprise-teams/get-started-with-indesign-server-download-install-and-license/td-p/11228970?page=1   Thanks, Nikhil Gupta

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Hello Cesar,

Did you license the application using the Serial Number? Did you use the Adobe PRTK tool to license the application using prov.xml? If you have received the return code 0 while licensing then it means it's licensed. You may also provide me the AMT3 and I can try to check.

Help link: https://helpx.adobe.com/creative-cloud/kb/troubleshoot-launch-errors-using-logs.html

Thanks,

Nikhil Gupta

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Community Beginner ,
Oct 21, 2020 Oct 21, 2020

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Hello Nikhil,

 

We used the Serial Number with the Adobe PRTK Tool. But it returned to code 14. Please find attached the AMT3 file.

https://drive.google.com/file/d/16DPOe6H-hhrXQDCVux9biXtg5Mn6FP4E/ 

 

Regards, César

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Adobe Employee ,
Oct 22, 2020 Oct 22, 2020

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Hello Cesar,

 

I sent you a private message. Could you reply me back to that. We may need to setup a call and check this.

 

Thanks,

Nikhil Gupta

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Adobe Employee ,
Oct 30, 2020 Oct 30, 2020

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Hello Cesar,

 

The issue is now resolved and we tried to launch InDesign server and it worked fine with the Serial number.

For reference, you may use the below link:

https://community.adobe.com/t5/enterprise-teams/get-started-with-indesign-server-download-install-an...

 

Thanks,

Nikhil Gupta

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