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Checkboxes not displaying correctly in some versions of Acrobat Reader

New Here ,
Jul 09, 2020

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I created a simple form with InDesign that has a series of checkboxes on it for a user to complete, save and submit via email. When I test it on my PC, it works perfectly every time. However, I have been told that some of the people receiving the form are not having success. Either the checkbox shows nothing when they click in it, or they get a strange vertical line, much like a shrunken checkmark that has been squeezed horizontally. I have Acrobat Reader Pro DC, and these folks seem to have Acrobat Reader or Reader DC (non-pro). What can be causing it and is there a way to remedy it?

 

Please let me know. Thanks.

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Correct answer by Mike_Witherell | Adobe Community Professional

Acrobat > File > Save As Other > Reader Extended PDF > Enable More Tools

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Checkboxes not displaying correctly in some versions of Acrobat Reader

New Here ,
Jul 09, 2020

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I created a simple form with InDesign that has a series of checkboxes on it for a user to complete, save and submit via email. When I test it on my PC, it works perfectly every time. However, I have been told that some of the people receiving the form are not having success. Either the checkbox shows nothing when they click in it, or they get a strange vertical line, much like a shrunken checkmark that has been squeezed horizontally. I have Acrobat Reader Pro DC, and these folks seem to have Acrobat Reader or Reader DC (non-pro). What can be causing it and is there a way to remedy it?

 

Please let me know. Thanks.

Adobe Community Professional
Correct answer by Mike_Witherell | Adobe Community Professional

Acrobat > File > Save As Other > Reader Extended PDF > Enable More Tools

Topics

EPUB, How to

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19

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Adobe Community Professional ,
Jul 09, 2020

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Acrobat > File > Save As Other > Reader Extended PDF > Enable More Tools

Mike Witherell

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Adobe Employee ,
Jul 20, 2020

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Hi there,

 

I'm hoping that the issue is resolved for you. 

If the above-mentioned solution or suggestion helped, please mark it correct.

If not, do let us know so that we can assist you further.

 

Regards,

Sheena

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