CMD+Shift+O shortcut to open files doesn't work on InDesign 2021 but works fine on 2020

Explorer ,
May 07, 2021 May 07, 2021

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Any one know the reason for this strange thing?
InDesign 2020 open dialog Command+Shift+O = Go to file.

InDesign 2021 open dialog Command+Shift+O = Nothing at all.

See attached screen recording.

Thanks.

 

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correct answers 1 Correct Answer

Adobe Community Professional , May 07, 2021 May 07, 2021
Hi, I tried but unable to replicate this issue. Could you please answer following questions 1. Which version of Mac? 2. Indesign 2021 - which version 16.1 or 16.2? Did you try cleaning preferences and caches? Following link will help to do so https://community.adobe.com/t5/indesign/troubleshooting-weird-indesign-problems-101-error-new/td-p/11006337?page=1

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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Hi,

I tried but unable to replicate this issue. Could you please answer following questions

1. Which version of Mac?

2. Indesign 2021 - which version 16.1 or 16.2?

 

Did you try cleaning preferences and caches? Following link will help to do so

https://community.adobe.com/t5/indesign/troubleshooting-weird-indesign-problems-101-error-new/td-p/1...

 

Best regards

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Explorer ,
May 07, 2021 May 07, 2021

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Hey. Thanks for your reply.


I have two Macs, both with the same problem.

Mac Pro 2010 with Metal enabled grapichs

and MacBook Pro 2015

Both are running Mac OS Mojave 10.14.6 and InDesign 2021 16.1

(16.1 is the newest I can update to in Creative Cloud.)

I'll give the preferences anc caches a try, but all my previous experiences doing that have left me with my problem still going and without my custom keyboard commands and workspaces.

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Explorer ,
Jun 25, 2021 Jun 25, 2021

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As suspected, this left me without all my keyboard shortcuts, without all my workspaces, and WITH the problem still.
 Now it's time to try to recover my preferences. Good times.👍🏻

 

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