Colour showing differently on different screens

[#1]

Hi, 

I am hoping somene can advise, I have made a number of fact sheets but for some reason now that it has went live on the website, some people are seeing the back page logo as I had on Indesign (all white) and some are seeing it with a very bright green over the top. I have seen the green, but am now looking on two devices and see only the white. What could casue this issue? I am also being told that the logo prints green, but again when I check it is white. The same logo is son the front page so I suggested deleting the logo and copying from te one that looks ok and am told this helps with some and not with others, very confusing!

Ill add a link of one of the fact sheets (others can be found on every 'Our Research' page.

https://www.bionicsinstitute.org/Handlers/Download.ashx?IDMF=727d91bf-ff98-4933-bb29-c9a17be4bb5a

I was a beginer with Indesign when i started but have enjoyed so although I do not work for them anymore i would both like to help and to know how to stop this issue in future.

Many thaks for anyone who can offer a suggestion.

Thanks

[#2]

Hi, 

I am hoping somene can advise, I have made a number of fact sheets but for some reason now that it has went live on the website, some people are seeing the back page logo as I had on Indesign (all white) and some are seeing it with a very bright green over the top. I have seen the green, but am now looking on two devices and see only the white. What could casue this issue? I am also being told that the logo prints green, but again when I check it is white. The same logo is son the front page so I suggested deleting the logo and copying from te one that looks ok and am told this helps with some and not with others, very confusing!

Ill add a link of one of the fact sheets (others can be found on every 'Our Research' page.

https://www.bionicsinstitute.org/Handlers/Download.ashx?IDMF=727d91bf-ff98-4933-bb29-c9a17be4bb5a

I was a beginer with Indesign when i started but have enjoyed so although I do not work for them anymore i would both like to help and to know how to stop this issue in future.

Many thaks for anyone who can offer a suggestion.

Thanks

[#3 · Accepted solution]

Hi,

What some people might see as «bright green» is just an illusion. Also called «Moiré» – caused by the thin/fine lines in your graphic.

Question: What file type did you use for the Logo? Doesn't look like Vector (.ai). If you don't have any AI/EPS, try a TIFF (bitmap, 1200ppi) and change the color to white inside InDesign.

Good luck!

PS: for some reason, the file was called Download.ashxp – as a result, the downloaded PDF ist then Download.ashx.pdf 😕

[#4]

Thanks so much toughmedia, that sounds like it may work! I made these a while ago and am travelling so cant check what I used but I do remember there being various files with the logo and I bet I choose the wrong one! I will let them know and hopefully that will be fixed, thanks again!!