Corrupt file. InDesign 16.1 crashes while opening a specific file.

New Here ,
May 07, 2021 May 07, 2021

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Indesign 2021 version 16.1

Windows 10 Intel Core i7-10750H CPU @ 2.60GHz 2.59 GHz
RAM 16.0 GB
System type 64-bit operating system, x64-based processor

 

I was working on a design when suddenly the indesign application slowed to a crawl and then stopped responding entirely. 

Used the task manager to close the process and upon doing so it prompted a window to save my file which I did.

 

Now when trying to open up the file and/or the replica it crashes.

 

All other operations for indesign function normally. Can open other files/new projects, but just my file in question is bugged?

 

Any help would be appreciated. Saved file is too big to be attached. 

 

{Renamed by MOD}

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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Firstly try saving the document as an IDML, rename it and try reopening it normally again to see if it clears out the corruption. 

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Adobe Community Professional ,
May 08, 2021 May 08, 2021

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It would help to know what is in the document. Is there a lot of graphical content? Is it linked (best practice) or do you copy/paste from Photoshop or Illustrator?

 

Last time I saw a problem like this the file size had grown to about 2gb because of pasted graphics.

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi there,

 

Sorry to hear about this trouble. I am hopeful that the issue is fixed by now. If not, please email your file to idfile@adobe.com & we will take a look at the file.  There are multiple factors that can lead to file corruption, however, we can take a look and see if the file can be repaired.   

If the file is larger than 10 Mb, you can upload to Creative Cloud account ( https://helpx.adobe.com/in/creative-cloud/help/share.html ) and send us the document link. 

  

I must also inform you that file recovery can't be guaranteed with a 100% success. We'll surely try our best. 

 

Regards,

Srishti

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