Created Work fails to open in InDesign

New Here ,
Sep 05, 2020

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After a work has been created, the fowlling day I get an icon with a mountian and moon instead of the artwork.

Hi there,

 

Sorry to hear about your difficulties. As suggested above, we would need a few more details about this issue. For example:

  • OS and version of InDesign
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Does resetting InDesign Preferences (https://helpx.adobe.com/in/indesign/using/setting-preferences.html) help to resolve the issue?
    Please note that all the custom settings would reset too. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We're here to help, just need more info.

 

Regards,

Srishti

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Performance

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Created Work fails to open in InDesign

New Here ,
Sep 05, 2020

Copy link to clipboard

Copied

After a work has been created, the fowlling day I get an icon with a mountian and moon instead of the artwork.

Hi there,

 

Sorry to hear about your difficulties. As suggested above, we would need a few more details about this issue. For example:

  • OS and version of InDesign
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Does resetting InDesign Preferences (https://helpx.adobe.com/in/indesign/using/setting-preferences.html) help to resolve the issue?
    Please note that all the custom settings would reset too. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We're here to help, just need more info.

 

Regards,

Srishti

TOPICS
Performance

Views

46

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 05, 2020 0
Adobe Community Professional ,
Sep 05, 2020

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Can you show a screen shot?

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Sep 05, 2020 0
Adobe Community Professional ,
Sep 05, 2020

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In addition to a screen shot please include the version of InDesign and the operating system that you are using.

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Sep 05, 2020 0
Adobe Employee ,
Sep 06, 2020

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Hi there,

 

Sorry to hear about your difficulties. As suggested above, we would need a few more details about this issue. For example:

  • OS and version of InDesign
  • Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Does resetting InDesign Preferences (https://helpx.adobe.com/in/indesign/using/setting-preferences.html) help to resolve the issue?
    Please note that all the custom settings would reset too. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

We're here to help, just need more info.

 

Regards,

Srishti

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Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Sep 06, 2020 0