Created Work fails to open in InDesign

[Adeakin]

After a work has been created, the fowlling day I get an icon with a mountian and moon instead of the artwork.

[jmlevy]

Can you show a screen shot?

[Bill Silbert]

In addition to a screen shot please include the version of InDesign and the operating system that you are using.

[Srishti Bali · Accepted solution]

Hi there,

Sorry to hear about your difficulties. As suggested above, we would need a few more details about this issue. For example:

• OS and version of InDesign
• Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
• When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
• Does resetting InDesign Preferences (https://helpx.adobe.com/in/indesign/using/setting-preferences.html) help to resolve the issue?
  Please note that all the custom settings would reset too. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

We're here to help, just need more info.

Regards,

Srishti