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CS5.5 InDesign constant crashing

michaelthayes
New Here ,
Apr 29, 2019 Apr 29, 2019

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This seems to happen when scrolling to certain pages on a large document but can't pinpoint it to that.

Here is the problem report.

Thanks

Process:               Adobe InDesign CS5.5 [3076]

Path:                  /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5

Identifier:            com.adobe.InDesign

Version:               7.5.0.142 (7500)

Code Type:             X86 (Native)

Parent Process:        ??? [1]

Responsible:           Adobe InDesign CS5.5 [3076]

User ID:               504

Date/Time:             2019-04-29 11:58:55.181 +0100

OS Version:            Mac OS X 10.12.6 (16G1918)

Report Version:        12

Anonymous UUID:        6EC16F2E-3E05-E214-BA5D-CF7987B95633

Time Awake Since Boot: 1600 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGBUS)

Exception Codes:       KERN_PROTECTION_FAILURE at 0x00000000b0ed766f

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Bus error: 10

Termination Reason:    Namespace SIGNAL, Code 0xa

Terminating Process:   exc handler [0]

VM Regions Near 0xb0ed766f:

    Stack                  00000000b0e56000-00000000b0ed7000 [  516K] rw-/rwx SM=COW 

--> Stack Guard            00000000b0ed7000-00000000b0ed8000 [    4K] ---/rwx SM=NUL 

    Stack                  00000000b0ed8000-00000000b0f59000 [  516K] rw-/rwx SM=COW 

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   com.adobe.AGM                  0x005c4677 AGMInitialize + 3169931

1   com.adobe.AGM                  0x005c5a13 AGMInitialize + 3174951

2   com.adobe.AGM                  0x0061fef8 AGMInitialize + 3544844

3   com.adobe.AGM                  0x0064cbf8 AGMInitialize + 3728396

4   com.adobe.AGM                  0x0065234b AGMInitialize + 3750751

5   com.adobe.AGM                  0x006541c1 AGMInitialize + 3758549

6   com.adobe.AGM                  0x002cdea7 AGMInitialize + 63163

7   com.adobe.AGM                  0x002cdea7 AGMInitialize + 63163

8   com.adobe.AGM                  0x004ff107 AGMInitialize + 2361627

9   com.adobe.AGM                  0x002cdea7 AGMInitialize + 63163

10  com.adobe.AGM                  0x004ff107 AGMInitialize + 2361627

11  com.adobe.AGM                  0x004b5c4a AGMInitialize + 2061406

12  com.adobe.AGM                  0x004952bb AGMInitialize + 1927887

13  com.adobe.InDesign.AppFramework 0x0ee48da8 GetPlugIn + 83304

14  com.adobe.InDesign.Transparency 0x1201e6e2 GetPlugIn + 626642

15  com.adobe.InDesign.Transparency 0x120318bd GetPlugIn + 704941

16  com.adobe.InDesign.Transparency 0x11f8a8e8 GetPlugIn + 20952

17  PublicLib.dylib                0x013c3a6e CShape::DrawPageItemAdornments(GraphicsData*, long, IAdornmentShape::AdornmentDrawOrder) + 206

18  PublicLib.dylib                0x013c4aa8 CShape::ProcessDrawShape(GraphicsData*, long) + 344

19  com.adobe.InDesign.Layer      0x1556e26c 0x15569000 + 21100

20  com.adobe.InDesign.Generic Page Item 0x14db3a7f GetPlugIn + 154463

21  com.adobe.InDesign.Layer      0x1556de15 0x15569000 + 19989

22  com.adobe.InDesign.Layer      0x1556e682 0x15569000 + 22146

23  com.adobe.InDesign.Spread      0x140bf06c 0x140bb000 + 16492

24  com.adobe.InDesign.Spread      0x140c1c52 0x140bb000 + 27730

25  com.adobe.InDesign.Spread      0x140c3f96 0x140bb000 + 36758

26  com.adobe.InDesign.AppFramework 0x0ee4fb3e GetPlugIn + 111358

27  PublicLib.dylib                0x014badaa SnapshotUtils::CreateAlphaAGMImageAccessor() const + 4826

28  PublicLib.dylib                0x014bb278 SnapshotUtilsEx::Draw(long, unsigned long, PMReal const&, unsigned long, SnapshotUtils::Transparencies, IdleTimer*, std::map<IDType<ClassID_tag>, PMReal, std::less<IDType<ClassID_tag> >, std::allocator<std::pair<IDType<ClassID_tag> const, PMReal> > >*, unsigned long) + 104

29  com.adobe.InDesign.Layout      0x155484e1 GetPlugIn + 70385

30  com.adobe.InDesign.Layout      0x15547d40 GetPlugIn + 68432

31  com.adobe.InDesign.AppFramework 0x0ee6fa81 GetPlugIn + 242241

32  com.adobe.InDesign.AppFramework 0x0ee709c9 GetPlugIn + 246153

33  com.adobe.InDesign.AppFramework 0x0ee12838 0xee10000 + 10296

34  com.adobe.InDesign.AppFramework 0x0ee3800a GetPlugIn + 14282

35  com.adobe.InDesign            0x000028ab main + 187

36  com.adobe.InDesign            0x000027c6 start + 54

[snipped by moderator]

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Derek Cross Community Expert
Community Expert ,
Apr 29, 2019 Apr 29, 2019

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That version of InDesign is about eight years old and is not compatible with recent OS versions.

Consider upgrading to InDesign CC (particularly if InDesign is mission critical for your work).

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Laubender Community Expert
Community Expert ,
Apr 29, 2019 Apr 29, 2019

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Hi Michael,

is exporting to IDML working? Could you open the IDML and navigate without a crash?

Maybe some of your pages went corrupt?
Your InDesign document may be damaged.

Regards,

Uwe

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michaelthayes
New Here ,
Apr 29, 2019 Apr 29, 2019

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In Response To Laubender

Laubender  wrote

Hi Michael,

is exporting to IDML working? Could you open the IDML and navigate without a crash?

Maybe some of your pages went corrupt?
Your InDesign document may be damaged.

Regards,

Uwe

Thanks, I have exported to IDML and it seems to run fine from what I can tell.

Have you tried trashing both your Preference and Caches folders, and disabling any third party plugins? Also older versions of ID want the legacy version of Java, see this Apple page for the download

Thanks for the heads-up, I've ensured that verison of Java is installed and will test reseting Preferences etc.

No luck so far but the crashes are certainly intermittent.

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Srishti Bali Adobe Employee
Adobe Employee ,
May 13, 2019 May 13, 2019

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In Response To michaelthayes

Hi Michael,

I am sorry to hear about this. As CS5 was released 8 years ago, I'm afraid that it has been discontinued and is no longer compatible with today's operating systems. Attempts to troubleshoot the install could result in it becoming unusable. We strongly recommend upgrading your software to a newer version that is supported or downgrade the OS (System requirements | Older versions of InDesign  ). I apologize for the frustration. Please let me know if you have any questions.

Regards,

Srishti

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rob day Community Expert
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Apr 29, 2019 Apr 29, 2019

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Have you tried trashing both your Preference and Caches folders, and disabling any third party plugins? Also older versions of ID want the legacy version of Java, see this Apple page for the download

Download Java for OS X 2017-001

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BobLevine Community Expert
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Apr 29, 2019 Apr 29, 2019

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In the future, please post crash reports on pastebin.com and provide a link

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