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Delaying monthly payment due to loss of job from Covid

New Here ,
Apr 15, 2020

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I have lost my job due to the Covid outbreak. I am looking to reduce my debt load to make room for essentials.  I am currently a subscriber to InDesign and was looking to cancel my subscription (monthly, one year term) until a time when I get back to being employed and then renew it. However, as per the contract there is $45 US charge to end the commitment early.  I'm wondering if Adobe has enacted any plans to help people in need during this time to delay payments of monthly services, or at least waive the cancellation fee at this time. 

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Activation billing and install, Bug, EPUB, Feature request, How to, Import and export, InCopy workflow, Performance, Print, Publish online, Scripting, SDK, Server developers, Sync and storage, Type

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Delaying monthly payment due to loss of job from Covid

New Here ,
Apr 15, 2020

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I have lost my job due to the Covid outbreak. I am looking to reduce my debt load to make room for essentials.  I am currently a subscriber to InDesign and was looking to cancel my subscription (monthly, one year term) until a time when I get back to being employed and then renew it. However, as per the contract there is $45 US charge to end the commitment early.  I'm wondering if Adobe has enacted any plans to help people in need during this time to delay payments of monthly services, or at least waive the cancellation fee at this time. 

TOPICS
Activation billing and install, Bug, EPUB, Feature request, How to, Import and export, InCopy workflow, Performance, Print, Publish online, Scripting, SDK, Server developers, Sync and storage, Type

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Apr 15, 2020 0
Adobe Community Professional ,
Apr 15, 2020

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The forums are (mainly) user-to-user support. You would have to contact Adobe customer support but the policy still on the website is you pay 50% of your remaining balance. Good luck.

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Apr 15, 2020 0
Adobe Community Professional ,
Apr 15, 2020

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You can contact customer support using this link: https://helpx.adobe.com/contact.html. There is a small round chat icon in the lower right corner of the window to intitiate a chat with customer support.

 

~Barb

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Apr 15, 2020 0
Most Valuable Participant ,
Apr 15, 2020

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Apr 15, 2020 2
New Here ,
Apr 15, 2020

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Hi Bob!

Thank you so much for your very helpful reply...that was exactly what I was looking for!! Thank you!!

Cheers,

Brad Royale

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Apr 15, 2020 1
Adobe Community Professional ,
Apr 15, 2020

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That's awesome, Bob. I had no idea.

 

~Barb

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Apr 15, 2020 0
Adobe Community Professional ,
Apr 15, 2020

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It's a case-by-case basis, depending on the reason. See the threads in "Get Started" and the Back Room. This is not new for coronavirus, btw.

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Apr 15, 2020 0
New Here ,
Aug 28, 2020

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Srabon Chowdhury

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Aug 28, 2020 0
jane-e LATEST
Adobe Community Professional ,
Aug 28, 2020

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Hi @srabon5fe8

If you have a question, please clarify.

~ Jane

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Aug 28, 2020 0