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Deleted extension files caused an error on startup

New Here ,
May 03, 2020

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I recently deleted my Adobe cache files on my Macbook Pro (Catalina 10.15.2) and I think I may have also deleted some of the extensions so now there is an error when I open InDesign. I have uninstalled and reinstalled via Creative Cloud and still have the same problem. Is there a way I can redownload the files so that the application can run smoothly?  

 

I can still use InDesign if I open and create new documents from the File tab so it is not a major issue. Just wondering if there was a way to fix it or do I just have to ignore it?

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Deleted extension files caused an error on startup

New Here ,
May 03, 2020

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I recently deleted my Adobe cache files on my Macbook Pro (Catalina 10.15.2) and I think I may have also deleted some of the extensions so now there is an error when I open InDesign. I have uninstalled and reinstalled via Creative Cloud and still have the same problem. Is there a way I can redownload the files so that the application can run smoothly?  

 

I can still use InDesign if I open and create new documents from the File tab so it is not a major issue. Just wondering if there was a way to fix it or do I just have to ignore it?

Topics

Bug, Performance, Scripting, Server developers, Type

Views

260

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Adobe Community Professional ,
May 03, 2020

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Did you even remove all the preferences when uninstalling InDesign? Are there any other Adobe applications installed on the machine? Maybe try removing using the Creative Cloud Cleaner tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

-Manan

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New Here ,
May 03, 2020

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I removed all the preferences when uninstalling. I did have other Adobe apps but I have uninstalled those (removing preferences) and I still have the problem. Run the creative cloud cleaner tool and still have the problem. I'll probably just ignore it for now.

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