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Document version history

New Here ,
Aug 06, 2020

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A coworker opened a file I'd been working on and said most of the text was missing. I checked the version history and found one where the text was all there. I attempted to restore that version, and I got an error that the version no longer existed. The page refershed an ALL the versions from the previous day (there were 3 or 4) had disappeared, and the only version available was the one that was partially completed. What happened to my other versions? Is there any way to restore them? It was hours of work. 

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Bug, How to, Sync and storage

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Document version history

New Here ,
Aug 06, 2020

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A coworker opened a file I'd been working on and said most of the text was missing. I checked the version history and found one where the text was all there. I attempted to restore that version, and I got an error that the version no longer existed. The page refershed an ALL the versions from the previous day (there were 3 or 4) had disappeared, and the only version available was the one that was partially completed. What happened to my other versions? Is there any way to restore them? It was hours of work. 

TOPICS
Bug, How to, Sync and storage

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63

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Aug 06, 2020 0
Adobe Community Professional ,
Aug 06, 2020

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How are you checking the version history? Are you using a third party plug-in History Panel such as the one offered by DTP Tools? If that is the case then you may want to contact the maker of the plug-in to find out its limitations for recovering an earlier version of the file. If it works like Photoshop's history panel then the ability to revert to an earlier moment in the file's history ends when the file is closed.

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Aug 06, 2020 0
New Here ,
Aug 06, 2020

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I'm not using a plugin, I'm just lookign at the timline on the synched file. Earlier today, there were several versions, synched at different times. Suddenly, they all disappered. 

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