Highlighted

Doted background performance issues In InDesign

Explorer ,
May 31, 2020

Copy link to clipboard

Copied

Who would believe that a couple of dots makes Indesign on 8 core, 32 GB ram totally unstable. 

 

Can you try it? I put the file in the subject.

 

{Renamed by MOD}

Hi Petr,

 

Sorry to hear about this trouble and delayed response. The file you shared is working fine at our end. We have recently released an update for InDesign 2020 (v15.1.1) which contains some stability fixes. If you are not already on (v15.1.1), then we recommend you to update to the latest version and let us know how it goes.

 

If that doesn't help, you may also try resetting InDesign preferences. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:

 

For Windows

  • Close all Adobe applications.
  • Go to Locations :
  • C:\Users\user\AppData\Roaming\Adobe
  • C:\Users\user\AppData\Local\Adobe.
  • Rename InDesign folders to InDesign.old
  • Launch InDesign from CC.

 

For MAC

  • Close all adobe applications
  • Go to Locations:
  • ~/Library/Caches
  • ~/Library/Preferences
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
  • Launch InDesign from the CC

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

Regards,

Srishti

TOPICS
Performance

Views

373

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Doted background performance issues In InDesign

Explorer ,
May 31, 2020

Copy link to clipboard

Copied

Who would believe that a couple of dots makes Indesign on 8 core, 32 GB ram totally unstable. 

 

Can you try it? I put the file in the subject.

 

{Renamed by MOD}

Hi Petr,

 

Sorry to hear about this trouble and delayed response. The file you shared is working fine at our end. We have recently released an update for InDesign 2020 (v15.1.1) which contains some stability fixes. If you are not already on (v15.1.1), then we recommend you to update to the latest version and let us know how it goes.

 

If that doesn't help, you may also try resetting InDesign preferences. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:

 

For Windows

  • Close all Adobe applications.
  • Go to Locations :
  • C:\Users\user\AppData\Roaming\Adobe
  • C:\Users\user\AppData\Local\Adobe.
  • Rename InDesign folders to InDesign.old
  • Launch InDesign from CC.

 

For MAC

  • Close all adobe applications
  • Go to Locations:
  • ~/Library/Caches
  • ~/Library/Preferences
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
  • Launch InDesign from the CC

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

Regards,

Srishti

TOPICS
Performance

Views

374

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 31, 2020 0
Most Valuable Participant ,
May 31, 2020

Copy link to clipboard

Copied

No problem here. Windows 10 2004 ID 2020 32GB RAM

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 31, 2020 0
Adobe Community Professional ,
May 31, 2020

Copy link to clipboard

Copied

No problem here either. iMac. 27-inch, Quad-Core, 16 GB Ram. What seems to be happening?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 31, 2020 0
Explorer ,
Jun 01, 2020

Copy link to clipboard

Copied

Can you try maybe copy the page and select all dotes? 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 01, 2020 0
Adobe Employee ,
Jun 25, 2020

Copy link to clipboard

Copied

Hi Petr,

 

Sorry to hear about this trouble and delayed response. The file you shared is working fine at our end. We have recently released an update for InDesign 2020 (v15.1.1) which contains some stability fixes. If you are not already on (v15.1.1), then we recommend you to update to the latest version and let us know how it goes.

 

If that doesn't help, you may also try resetting InDesign preferences. Preference settings are saved each time you quit the application. Crashing and unexpected behavior in application can be caused due to corrupt/ damaged preferences. Please follow these steps and let us know how it goes:

 

For Windows

  • Close all Adobe applications.
  • Go to Locations :
  • C:\Users\user\AppData\Roaming\Adobe
  • C:\Users\user\AppData\Local\Adobe.
  • Rename InDesign folders to InDesign.old
  • Launch InDesign from CC.

 

For MAC

  • Close all adobe applications
  • Go to Locations:
  • ~/Library/Caches
  • ~/Library/Preferences
  • Rename Adobe InDesign and com.adobe.indesign to Adobe InDesign.old and com.adobe.indesign.old
  • Launch InDesign from the CC

 

Please note that resetting preferences will remove all the custom settings and InDesign will launch with default settings. This way all your old settings will be saved in .old folders and InDesign will recreate new folders with default settings.

 

Regards,

Srishti

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 25, 2020 0