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Download failure InDesign

New Here ,
Apr 20, 2020

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Hello, I have been using Adobe programs for a long time now but last week I had to erase some of them and now that I need to use InDesign I'm trying to download the program again and it is just not working. I have tried it for tow days and it just stops downloading in some point. I need help, I have already checked my internet signal and it is working properly. I don't know what to do and I really need to continue working. 
Best regards, Mariana. 

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How to, Performance

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Download failure InDesign

New Here ,
Apr 20, 2020

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Hello, I have been using Adobe programs for a long time now but last week I had to erase some of them and now that I need to use InDesign I'm trying to download the program again and it is just not working. I have tried it for tow days and it just stops downloading in some point. I need help, I have already checked my internet signal and it is working properly. I don't know what to do and I really need to continue working. 
Best regards, Mariana. 

TOPICS
How to, Performance

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36

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Apr 20, 2020 0
Adobe Community Professional ,
Apr 20, 2020

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"Erase" sounds a strange way to uninstall an application. You should uninstall an application from the drop-down menu in the Creative Cloud app. If you are having problems, run the Adobe Cleaner apppication before reinstalling InDesign: 

https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Apr 20, 2020 2
Vittiel LATEST
New Here ,
Apr 20, 2020

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Thank you for your help, but when I said erase I meant Uninstall, sorry for the mistake. 
I had to contact Adobe Customer Care. They told me I have to contact Apple support because my computer is activating Socks Proxy on its own again a again even if we deactivate that manually and that configuration stops the installation of any program.
Do you know what could be the problem?
Take care,

Mariana. 

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Apr 20, 2020 0