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Error #0 while uploading documents to Publish Online in InDesign

New Here ,
Jun 25, 2020

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I get an error when trying to publish a document with the 'Publish Online' feature. It reads "Error #0: You do not have access to the Publish Online service. Contact your IT administrator to gain access or sign in with an Adobe ID."

 

I am however signed in, and my IT doesnt see why this is unavaiable.  Is there something obvious we are missing that needs to be changed or set to activate this feature?

 

Thanks

 

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Import and export, Publish online

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Error #0 while uploading documents to Publish Online in InDesign

New Here ,
Jun 25, 2020

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I get an error when trying to publish a document with the 'Publish Online' feature. It reads "Error #0: You do not have access to the Publish Online service. Contact your IT administrator to gain access or sign in with an Adobe ID."

 

I am however signed in, and my IT doesnt see why this is unavaiable.  Is there something obvious we are missing that needs to be changed or set to activate this feature?

 

Thanks

 

{Renamed by MOD}

TOPICS
Import and export, Publish online

Views

74

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Jun 25, 2020 0
Adobe Employee ,
Jun 25, 2020

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Hi there, 

 

Sorry to hear about this trouble. There could be multiple reasons why this would have happened. Please try the steps shared in this help article (https://helpx.adobe.com/in/indesign/kb/upload-error-publishing-indesign-document.html) and share your observations with us.

 

Regards,

Srishti

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Jun 25, 2020 0
New Here ,
Jun 30, 2020

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Thanks for these instructions.  It looks like Im still bumping into a wall here.  My IT has the following sites blocked: cc-api-cp.adobe.io, s3*.amazonaws.com, indd.adobe.com. Would the fact these are blocked keep the publishing button from functioning?  

 

Also, when I try the below link:

https://cc-api-cp.adobe.io/api/v2/limits.

 

All I get is the following error code:

{"_links":{"self":{"href":"https://cc-api-cp.adobe.io/api/v2/limits","type":"application/hal+json"}},"small_file_upload_limit":52428800,"rendition_size_limit":2048,"copy_job_subtasks_limit":1000}

 

Any further help to getting the 'Publish Online' button to work would be very much appreciated. Thanks again. 

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Jun 30, 2020 0
Adobe Community Professional ,
Jun 30, 2020

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I'm not a network person, but the URL for Publish Online always starts "https://indd.adobe.com" so I suspect that is blocking your ability to publish. 

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Jun 30, 2020 0