Error 39 message when I try to publish online from InDesign

[hannah5C75]

When I try to publish a document from InDesign onto the Adobe cloud I get an error39 message. I believe it is a firewall/proxy issue as my company has very strict settings. My IT team is trying to fix it but they want to know what network requirements are needed for it to work. Does anyone know this?

[Steve Werner · Accepted solution]

You'll probably will have to contact Adobe Customer Suppoet from that question. There's nothing published about it. If your company has an enterprise account use the support provided.

https://helpx.adobe.com/contact/what-contact-options.html

[Eugene Tyson · Accepted solution]

https://helpx.adobe.com/ie/indesign/kb/upload-error-publishing-indesign-document.html

[hannah5C75]

Great, thank you

[mirnaj21355029]

I have the same issue! help?

[hannah5C75]

My company managed to sort it by changing the proxy settings and allowing uploads to the Adobe address. I don't know how they did it though, sorry.