Error 39 message when I try to publish online from InDesign

New Here ,
Dec 15, 2020 Dec 15, 2020

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When I try to publish a document from InDesign onto the Adobe cloud I get an error39 message. I believe it is a firewall/proxy issue as my company has very strict settings. My IT team is trying to fix it but they want to know what network requirements are needed for it to work. Does anyone know this?

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EPUB, Publish online

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Adobe Community Professional , Dec 15, 2020 Dec 15, 2020
You'll probably will have to contact Adobe Customer Suppoet from that question. There's nothing published about it. If your company has an enterprise account use the support provided. https://helpx.adobe.com/contact/what-contact-options.html

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Adobe Community Professional , Dec 15, 2020 Dec 15, 2020

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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You'll probably will have to contact Adobe Customer Suppoet from that question. There's nothing published about it. If your company has an enterprise account use the support provided.

 

https://helpx.adobe.com/contact/what-contact-options.html

 

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Adobe Community Professional ,
Dec 15, 2020 Dec 15, 2020

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New Here ,
Dec 16, 2020 Dec 16, 2020

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Great, thank you

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Community Beginner ,
Apr 20, 2021 Apr 20, 2021

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I have the same issue! help?

 

mirnaj21355029_0-1618904118307.png

 

 

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New Here ,
Apr 20, 2021 Apr 20, 2021

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My company managed to sort it by changing the proxy settings and allowing uploads to the Adobe address. I don't know how they did it though, sorry.

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